The Volunteer Satisfaction Index

Job Satisfaction among College Student Volunteers

“…Bennett & Barkensjo (2005) found strong connection between job satisfaction and a volunteer's personal commitment to providing high-quality services in a helping and caring charitable organization. Other related studies of volunteer satisfaction and commitment found that job satisfaction was the predictor of intention to remain (Galindo-Kuhn & Guzley, 2001). Starnes & Wymer (2001) points out that people continue volunteering their services when they experience job satisfaction such as finding it is interesting and challenging, experiencing new learning opportunities, allowing for independence and achieving personal or professional growth.…”

The Volunteer Satisfaction Index: A Validation Study in the Chinese Cultural Context

“…To provide researchers and practitioners with a psychometrically sound instrument for assessing volunteer satisfaction, Galindo-Kuhn and Guzley (2001) developed the Volunteer Satisfaction Index (VSI). Volunteers use a seven-point Likert Scale (where 1 = very dissatisfied; 7 = very satisfied) to indicate their level of satisfaction with different aspects of volunteering.…”

“…In volunteer service management, the major challenge agencies face is not recruitment but retention, as reflected by the rapid annual growth rate in the number of volunteers and also the high turnover rates in many countries (Chacon et al 2007; China Volunteers 2009; Hidalgo and Moreno 2009; Galindo-Kuhn and Guzley 2001; Grimm et al 2006; Legislative Council Secretariat 2009). The failure to retain volunteers not only has an adverse impact on service provision, but also requires agencies to expend extra effort in recruiting and training new people (Cheung et al 2006; Galindo-Kuhn and Guzley 2001). Therefore, research has been proposed to investigate the various factors that may help organizations to retain their volunteers.…”

“…This has been found to be positively associated with time spent volunteering, longevity of service and intention to continue volunteering (Chacon et al 2007; Cheung et al 2006; Clary et al 1998; Finkelstein 2008; Finkelstein et al 2005; Galindo-Kuhn and Guzley 2001; Omoto and Snyder 1995; Penner and Finkelstein 1998). Farrel et al (1998) explained such positive effect on people’s volunteering behavior in terms of volunteer motivation: the sense of satisfaction gained in previous volunteering experiences could serve as a motivational force for future voluntary activities.…”

“…The VSI was originally developed by Galindo-Kuhn and Guzley (2001) to measure the outcomes of volunteer experiences. In this study, exploratory factor analysis (EFA) yielded a different factor structure from that proposed by the scale developer.…”