The Vortex of Violence: Moving Beyond the Cycle and Engaging Clients in Change

Carrington, Ann

doi:10.1093/bjsw/bcs116

Cited by 4 publications

(2 citation statements)

References 14 publications

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“…It seems as if ERT can also be explained in the context of vortex theory (Carrington, 2014) sap rings in large trees (Denny, 2011) or spiral theory (Matthes, 2015). Figure 4 suggests potential relationships between the development of ERT and the phenomena.…”

Section: Limitations and Recommendationsmentioning

confidence: 96%

Is benevolence the pinnacle of an employment relations trust hierarchy?

Ehlers

2021

SA Journal of Human Resource Management

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Background: Employment relations trust (ERT) is related to compliance, fairness, good faith and benevolence in such relations. Benevolence is not a legal obligation in employment relations and will typically be displayed voluntarily. Gaps in the literature suggested a need for a valid and reliable theory of employment relations benevolence and its relationship with trust in such relations.Aim: This study was undertaken to investigate the relationship between benevolence and the development of trust in employment relations.Setting: The study was undertaken in the Gauteng province of the Republic of South Africa.Methods: An exploratory quantitative research method was implemented to test two hypotheses emanating from a literature review. A questionnaire survey facilitated the collection of data from 83 purposefully sampled voluntary respondents, who were ordinary employees, managers and academics. Statistical analysis was done to test the validity of two hypotheses.Results: Employment relations trust can be expected to develop through four distinct, overlapping and relatively predictable sequential stages, namely compliance, fairness, good faith and benevolence. Benevolence can be assumed to be the last stage in this development process.Conclusion: Benevolence can be regarded as the erratic pinnacle of a four levelled theoretical hierarchy of ERT. Benevolence can occur before, during or after displays of compliance, fairness or good faith in employment relations.Contribution: This theory of ERT provides valid and reliable foundations for dealing with and researching a variety of aspects related to benevolence and trust in employment relations.

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Section: Limitations and Recommendationsmentioning

confidence: 96%

Is benevolence the pinnacle of an employment relations trust hierarchy?

Ehlers

2021

SA Journal of Human Resource Management

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“…Although the connection is not straightforward and there are many ambiguities, one can associate this view on access to the vast social work literature that focuses on the professional task of engaging clients: engagement is “thought to be vital to successful client change” (Altman, , p. 42). The theme is developed particularly in reference to the so‐called hard to reach, who are the target of various types, though not all, of “outreach” approach (Altman, ; Carrington, ; Cortis, ; Kloppenburg & Hendriks, ; Sanders, ). From an organizational point of view, the attention goes to studies focusing on lowering social services threshold, particularly for the vulnerable subjects who are the target of the outreach approach (Marsh, D'Aunno, & Smith, ; Walsh et al, ).…”

Section: Literature Reviewmentioning

confidence: 99%

Access to social services as a rite of integration: Power, rights, and identity

2018

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Access to social services is a multifaceted and multifactorial process, involving social policy lines, services organization, and professional front line practices. It appears to have a crucial role in how personal social services work: depending on the way the process is handled, access to social services could provide a bridge to an inclusive and solidarizing community or worsen discrimination and marginalization. Many underline how studying the actual encounters between citizens and practitioners can provide a privileged site to highlight the interconnections between the abovementioned factors. This is the focus of our research that explored access in a specific Italian region using a case study strategy. After a pilot study, the main points of access to social services were identified, and three units were selected as best examples of different approaches. The three units were explored using mainly qualitative methods inspired by ethnography. We were able to gain in depth understanding of three cultural approaches to access, defined as the “ethical duty,” the “good organization,” and the “professional approach” and reach an in‐depth understanding of their impact on access. There is a vast literature on the power of street‐level bureaucrats, seen as similar to gatekeepers. However, our research suggests that specific organizational cultures also play an important part: different organizational cultures may impact the implementation of local social policy, the organizational procedures, and social workers' practices.

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