1975
DOI: 10.1300/j114v01n03_01
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Theft, Mutilation, and the Loss-to-Use Ratio

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“…Collver (1990), fbr instance, contends that 607o of mutilated items are never used again and thus concludes that mutilation does not necessarily have a negative e{I'ect on sewice. Hines (1975) argues that the impact of mutilation cannot'be assessed unless librarians have calculated a loss-to-use ratio. Furthermore, Schumm (1994) claims that demand for mutilated periodical articles decreases over time As a result, repairing mutilated items may not be a high priority fbr every library.…”
Section: Lrrpnerunr Reviewmentioning
confidence: 99%
“…Collver (1990), fbr instance, contends that 607o of mutilated items are never used again and thus concludes that mutilation does not necessarily have a negative e{I'ect on sewice. Hines (1975) argues that the impact of mutilation cannot'be assessed unless librarians have calculated a loss-to-use ratio. Furthermore, Schumm (1994) claims that demand for mutilated periodical articles decreases over time As a result, repairing mutilated items may not be a high priority fbr every library.…”
Section: Lrrpnerunr Reviewmentioning
confidence: 99%
“…Theodore Hines, Thomas Atwood, and Carol Wall entertained the same theory. 10 , 11 Their studies showed that broken copy machines, confusion, lack of time or easy access, uncaring library staff, lack of efficient directional signs, and unfamiliarity with the library environment and services generate frustration. Subsequently, anger builds up and library users take it out on library materials.…”
Section: Review Of Related Literaturementioning
confidence: 99%