“…A recent study found that workers are interested in having a ‘voice’ in workplace matters both personal (e.g., safety, respect, and protection from harassment and discrimination) and organizational (e.g., technology use and organizational values) and that they look to unions as a vehicle for expressing this voice (Kochan et al, 2019: 16). While that analysis centered on workers’ desire to have a say in their workplace, scholars have also pointed to how union democracy is essential for union effectiveness, legitimacy, mobilization, and workplace democracy (e.g., Baccaro et al, 2019; Gall and Fiorito, 2016: 192–193). As Gumbrell-McCormick and Hyman (2019: 105) observed, ‘If it is impossible to involve and empower workers within their own trade unions, it is scarcely plausible to suggest that work itself can be democratized, and the legitimacy of unions as a voice for democratization is undermined.’…”