Theoretical Perspectives on User Engagement

O’Brien, Heather

doi:10.1007/978-3-319-27446-1_1

Cited by 101 publications

(67 citation statements)

References 40 publications

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“…The late 2000s has seen an emphasis on the necessity of models and methods for holistic understanding, evaluation and improvement of experience (Hassenzahl 2008;Kort, Vermeeren, and Fokker 2007). The recent studies are focused more on investigating users' experiences with specific products and systems (Cruz Mendoza et al 2015;Haug 2016;Kuru 2016;Michalco, Simonsen, and Hornbaek 2015;O'Brien 2016). A common understanding of what user experience is or should be is still distant (Hassenzahl et al 2015;Law, van Schaik, and Roto 2014); the disagreement even makes it hard to decide whether we should design the experience or design for experience.…”

Section: Introductionmentioning

confidence: 99%

Evaluation of the usefulness of path of long-term user experience model in design process

Karahanoglu

Bakırlıoğlu

2020

Behaviour & Information Technology

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User experience evolves in accordance with users' attitudes, habits, and personality, as well as their prior experiences. Even though there are attempts to holistically frame the long-term experience of interactive products, there is still debate on how to guide designers in the design process of those products. To tackle this issue, this paper proposes the usage of Path of Long-Term User Experience (PLUX) model in design process. To interrogate the usefulness of the model, we conducted two studies. First, we adopted, adapted and tested the applicability of the backcasting approach, together with the visual materials that could be used in the design process. Following this, we tested the effectiveness of using the PLUX model as a guidance tool in designing interactive products. The PLUX model together with the backcasting approach helps designers to better ground their decisions in the design process and to find ways to enrich long-term user experience. The stages of user experience as well as the human and product-related qualities of the PLUX model facilitated in-depth reflection, and espoused creative interpretations of these qualities for ideation. However, the high level of detail is found limiting at times, depending on the ways the model is utilised.

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Section: Introductionmentioning

confidence: 99%

Evaluation of the usefulness of path of long-term user experience model in design process

Karahanoglu

Bakırlıoğlu

2020

Behaviour & Information Technology

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“…This appears to contradict the results of Harbich and Hassenzahl [32]. However, in their study engagement was conceptualized as a work-related product's ability to support motivation and persistence at a task, whereas in ours and Limerick's study [9], it was assessed using the UES-SF [41], consisting of items assessing aesthetic appeal, focused attention, perceived usability, and reward [20] [21]. Clearly, those two engagement conceptualizations tap into different qualities and were assessed in different contexts, which could explain the diverging results.…”

Section: Discussionmentioning

confidence: 69%

“…User engagement is described as a UX quality involving the depth of the user's cognitive, temporal, affective and behavioral investment during interaction. Engagement consists of items that assess aesthetic appeal, focused attention, perceived usability, and reward [20] [21]. A recent study observed evidence for significantly higher engagement with digital kiosks when MAH feedback was present versus absent [9].…”

Section: A the User Experience Of Mah Feedbackmentioning

confidence: 99%

From Initial Encounter With Mid-Air Haptic Feedback to Repeated Use: The Role of the Novelty Effect in User Experience

Rutten

Bogaert

Geerts

2021

IEEE Trans. Haptics

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Mid-air haptic (MAH) feedback is an interesting means to provide augmented haptic feedback for gesture-based technology as it enables a sense of touch without physical contact with an actuator. Although quite some work already investigated the user experience (UX) of MAH feedback during initial encounter, we are not aware of studies testing the UX after repeated use, with regard to both pragmatic and hedonic UX, as well as emotional reactions. In this study, we tested how the UX of MAH feedback changed over the course of five weeks by collecting both questionnaire as well as interview data of 31 participants. Our results showed that MAH feedback significantly increased the enjoyment, engagement, valence and arousal of the emotional response. However, the added value of valence was due to a novelty effect as it was only significantly elevated during initial use, and not after repeated use. Interestingly, the added value of MAH feedback in terms of enjoyment, engagement and arousal remained elevated over the course of five weeks. Moreover, the interview data hinted at substantial individual differences underlying the global trends from the questionnaire data, showing the importance of combining quantitative and qualitative data when testing the UX of MAH feedback.

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“…This content was piloted with 31 nurses [ 9 , 28 ]. Moreover, the E_MOTIV A intervention incorporates content based on an integrative theoretical framework including (1) the TPB [ 15 ]; (2) Cognitive Load Theory [ 29 ]; (3) the concept of engagement [ 25 ] ( Figure 1 ). The TPB posits that sociocognitive determinants (ie, attitude, subjective norms, and perceived behavioral control) influence participants’ intentions , which in turn, with actual behavioral control (eg, external factors), influences participants’ behavior in clinical practice.…”

Section: Methodsmentioning

confidence: 99%

“…Two main cognitive processes have been studied to optimize human-computer interaction in the context of adaptive e-learning: engagement and cognitive load. Engagement, the learner’s investment when interacting with an e-learning program, should be maximized [ 25 ]. The cognitive load refers to how much the learner’s working memory is solicited during learning [ 26 ].…”

Section: Introductionmentioning

confidence: 99%

Effectiveness of a Theory- and Web-Based Adaptive Implementation Intervention on Nurses’ and Nursing Students’ Intentions to Provide Brief Counseling: Protocol for a Randomized Controlled Trial

et al. 2020

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Background Brief counseling can motivate patients to initiate health behavior change. However, increasing the provision of brief counseling by nurses is difficult due to contextual and practitioner-level factors impeding nurses’ motivation and intentions to provide brief counseling (eg, unfavorable attitude toward brief counseling, lack of perceived control linked to barriers). Theory-based implementation interventions could address these practitioner-level factors and support evidence-based practice in the context of brief counseling. Web-based, adaptive e-learning (electronic learning) programs are a novel type of implementation intervention that could address the limitations of current brief counseling training programs, such as accessibility and personalization. Objective This paper presents a study protocol for evaluating the effectiveness of the E_MOTIVA implementation intervention—a theory- and web-based adaptive e-learning program—to increase nurses’ and nursing students’ intentions to provide brief counseling for smoking, an unbalanced diet, and medication nonadherence. Methods A two-group, single-blind, randomized controlled trial will be conducted with nurses and nursing students enrolled in a Bachelor of Science in Nursing program in Quebec, Canada. Participants in the experimental group will be allocated to the E_MOTIVA intervention—a theory- and web-based adaptive e-learning program—while participants in the active control group will be allocated to the E_MOTIVB intervention, a knowledge- and web-based standardized e-learning program. The E_MOTIVA intervention was designed to influence the constructs of the Theory of Planned Behavior (eg, attitude, subjective norms, and perceived behavioral control) in the context of brief counseling. The Cognitive Load Index and User Engagement Scale will be used to assess participants’ cognitive load and engagement related to e-learning. Participants will complete the Brief Counseling Nursing Practices Questionnaire–Abridged Version at baseline and follow-up. All study measures will be completed online. Results The study is ongoing. The results of the study will provide answers to the primary hypothesis (H1) that experimental group participants will demonstrate a greater change in the score of intentions to provide brief counseling between baseline (–T1) and follow-up (T4). Secondary hypotheses include greater improvements in scores of attitude (H2), subjective norms (H3), perceived control (H4), behavioral beliefs (H5), normative beliefs (H6), and control beliefs (H7) regarding brief counseling in the experimental group between baseline and follow-up. We also anticipate lower intrinsic and extrinsic cognitive loads (H8, H9), higher germane cognitive load (H10), and higher engagement (H11, H12) in the experimental group. Conclusions This study will be among the first in evaluating a novel type of implementation intervention, a theory- and web-based adaptive e-learning program, in nurses and nursing students. This type of intervention has the potential to support evidence-based practice through accessible, personalized training in wide-ranging domains in nursing. Trial Registration ISRCTN Registry ISRCTN32603572; http://www.isrctn.com/ISRCTN32603572 International Registered Report Identifier (IRRID) PRR1-10.2196/18894

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Theoretical Perspectives on User Engagement

Cited by 101 publications

References 40 publications

Evaluation of the usefulness of path of long-term user experience model in design process

Evaluation of the usefulness of path of long-term user experience model in design process

From Initial Encounter With Mid-Air Haptic Feedback to Repeated Use: The Role of the Novelty Effect in User Experience

Effectiveness of a Theory- and Web-Based Adaptive Implementation Intervention on Nurses’ and Nursing Students’ Intentions to Provide Brief Counseling: Protocol for a Randomized Controlled Trial

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