“…While there have been numerous studies on boiler operations, none have specifically addressed the challenges and opportunities for achieving operational sustainability in the era of advanced technologies and automation. For instance, several recent studies have illustrated different aspects of boiler operation and maintenance strategies in an Industry 4.0 environment with a depiction of various industries like the manufacturing industry (Hardy et al, 2021;Harjamulya et al, 2019;Jha et al, 2022;Lim et al, 2021;Olkiewicz et al, 2021;Tsai, 2018;Urgese et al, 2021), power generation industry (Arakelyan et al, 2021;Kluczek et al, 2021;Muhammad Ashraf et al, 2020;Munsamy and Telukdarie, 2022;Toit & Laubscher, 2018), urban heating system (Warsokusumo et al, 2020;Woon et al, 2022), petrochemical industry (Wang, 2017), and so on. However, none of these studies have explored the topic of this current research, which seeks to provide further insights into the area of industrial management.…”