“…EI is considered meaningful for developing caring relationships (Akerjordet & Severinsson, 2004; McQueen, 2004; O'Connell, 2008) and for understanding patients' needs (Kooker, Schoultz, & Codier, 2007; McQueen, 2004), moods and emotions (Akerjordet & Severinsson, 2004; Freshwater & Strickley, 2004). EI is important during problem-solving, decision-making (Akerjordet & Severinsson, 2004; Freshwater & Strickley, 2004) and management of negative feelings for patients (McQueen, 2004; see also Sandgren, Thulesius, Fridlund, & Petersson, 2006).…”