2020
DOI: 10.1016/j.jretconser.2020.102078
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Therapeutic servicescapes: Restorative and relational resources in service settings

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Cited by 53 publications
(55 citation statements)
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References 102 publications
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“…These servicescapes are typically composed of physical, social and symbolic artifacts, including restorative stimuli. Rosenbaum et al (2020) further proposed therapeutic servicescapes, extending the restoration model by adding relational resources – human attachment, well-being and therapeutics (Gesler, 1996). Purami and Kumar (2018) tested the restorative potential of biophilic servicescapes containing natural elements, confirming cognitive restoration and affective recovery.…”
Section: Literature Reviewmentioning
confidence: 99%
See 1 more Smart Citation
“…These servicescapes are typically composed of physical, social and symbolic artifacts, including restorative stimuli. Rosenbaum et al (2020) further proposed therapeutic servicescapes, extending the restoration model by adding relational resources – human attachment, well-being and therapeutics (Gesler, 1996). Purami and Kumar (2018) tested the restorative potential of biophilic servicescapes containing natural elements, confirming cognitive restoration and affective recovery.…”
Section: Literature Reviewmentioning
confidence: 99%
“…A xián jìng atmosphere can be created through design, artifacts, music, processes and services. For instance, the incorporation of natural elements such as greenery, aquariums and water fountains into physical spaces can contribute to human restoration (Rosenbaum et al , 2020).…”
Section: Managerial Implicationsmentioning
confidence: 99%
“…The built environment assessment provided benchmarks to compare the quality of finish, services and performance of various business environments (Hassanain and Iftikhar, 2015;Sanni-Anibire et al, 2016) and guide the improvement of future developments (Li et al, 2018). From planning and management of the environment, Bitner (1992), Rosenbaum et al (2020) and Rosenbaum and Massiah (2011) briefly classified it as the "built environment," because according to these authors, the built environment can be controlled by management.…”
Section: Built Environment and Teaching Carementioning
confidence: 99%
“…Service providers and other customers' behaviors, whether customer-oriented or not, can influence emotions, customer satisfaction and future behaviors (Al Halbusi et al, 2020). The physical and tangible conditions of the environment can be combined in a customer-focused service environment to positively improve service performance, customer well-being and promote attachment feelings (Rosenbaum et al, 2020). Therefore, assessing the impact of the physical conditions where the teacher's service occurs suggests an improvement in the service perceived by the student.…”
Section: Built Environment and Teaching Carementioning
confidence: 99%
“…Add to this the fact that books are a low profit item, and one can appreciate the challenges for independent booksellers. The aim of this research, as outlined above, is to explore how independent bookshops operate in such an environment, both from the business point of view, in terms of strategy, entrepreneurial approaches etc., but also in terms of links with local communities and how they might make some cultural or social contribution [25,31]. This is particularly important in geographically remote settings with limited resources, therefore, most of the interviews focus on booksellers and bookshop managers in geographically isolated stores.…”
Section: Background and Contextmentioning
confidence: 99%