“…NET, and especially the lifeline, was seen as encompassing ‘the whole person’, and enabled the sharing of both positive and negative stories across the lifespan. The ‘person-centred’ approach was also noted in research into clinicians’ views of the lifeline (Dix & Fornells-Ambrojo, 2023 ), and was seen to fit the EIP ethos. EbEs valued clinicians taking an interest in their lives beyond what was directly relevant to the NET process, and appreciated their help with practical tasks related to daily living; this, referred to by Laugharne et al ( 2011 ) as ‘the personal touch’, has been noted in existing psychosis research (Laugharne et al, 2011 ).…”