“…Adopting service or material outsourcing is a strategic decision because it positively enhances financial performance of the firm (Boyson et al, 1999;Wilding and Juriado, 2004;Hsiao et al, 2010;Merino and Rodríguez-Rodríguez, 2007), makes the business more flexible (Sahay and Mohan, 2006;Arias-Aranda et al, 2011;Núñez-Carballosa and Guitart-Tarrés, 2011), quality of customer service is improved (Sum et al, 2001;Sohail and Sohal, 2003) and there is improvement in productivity and many more (Razzaque and Cheng, 1998;Sum et al, 2001;Sahay and Mohan, 2006). The adoption of outsourcing also allows a firm to get access to new skills and novel technologies (Boyson et al, 1999;Wilding and Juriado, 2004;Sahay and Mohan, 2006;Núñez-Carballosa and Guitart-Tarrés, 2011) and to expand to increase their market share (Sink and Langley, 1997;Fernie, 1999) and gives the firm the chance to concentrate on its core competencies (Bhatnagar et al, 1999;van Laarhoven et al, 2000;Bustinza et al, 2010;Hsiao et al, 2010).…”