Three dimensional product presentation quality antecedents and their consequences for online retailers: The moderating role of virtual product experience

Abstract

This study investigates the impact of three dimensional (3D) product presentation quality (3D-Q) on attitude toward presented product and attitude toward website which in turn impact users'satisfaction. Therefore, this research developed a hypothetical online retailer website, which presents a variety of 3D laptops that allowsusers to control the content and form of the 3D flashes. We measured 3D-quality based on a multi-dimensional construct. In other words, we define and operationalize 3D-quality based on information quality, system quality, authenticity, and enjoyment (second-order). We employed a nonstudent sample (n=410) to collect the data. We find that 3D-quality determines perceptions of attitude toward presented product and attitude toward website, which in turn influence users' satisfaction. Furthermore, we find that virtual product experience moderates the relationships between attitude toward presented product, attitude toward website and users' satisfaction. Our studyprovides important implications for e-tailers.

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