Three-level warranty service contract among manufacturer, agent and customer: A game-theoretical approach

Esmaeili, Maryam; Gamchi, Nafiseh Shamsi; Asgharizadeh, Ezzatollah

doi:10.1016/j.ejor.2014.04.045

Cited by 57 publications

(43 citation statements)

References 19 publications

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“…Tong et al (2014) discuss the pricing strategies for a provider of two-dimensional warranty contracts. Esmaeili et al (2014) study the choices of various attributes in a three-level warranty service contract among a manufacturer, a service provider and a customer. Gallego et al (2014) analyze the residual value extended warranty contracts where a customer would receive a bonus if no claims are maid during the term of contract.…”

Section: Literature Reviewmentioning

confidence: 99%

Optimal design of uptime-guarantee contracts under IGFR valuations and convex costs

Hezarkhani

2017

European Journal of Operational Research

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An uptime-guarantee contract commits a service provider to maintain the functionality of a customer's equipment at least for certain fraction of working time during a contracted period. This paper addresses the optimal design of uptime-guarantee contracts for the service provider when the customer's valuation of a contract with a given guaranteed uptime level has an Increasing Generalized Failure Rate (IGFR) distribution. We first consider the case where the service provider proposes only one contract and characterize the optimal contract in terms of price as well as guaranteed uptime level assuming that the service provider's cost function is convex. In the second part, the case where the service provider offers a menu of contracts is considered. Given the guaranteed uptime levels of different contracts in the menu, we calculate the corresponding optimal prices. We also give the necessary and sufficient conditions for the existence of optimal contract menus with positive expected profits.

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Section: Literature Reviewmentioning

confidence: 99%

Optimal design of uptime-guarantee contracts under IGFR valuations and convex costs

Hezarkhani

2017

European Journal of Operational Research

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“…In the literature, the relationships between the seller and buyer are modeled in the supply chain, by Stackelberg games where the seller and buyer take turn as a leader and follower [6]. In the previous models, the lot size is determined based on the assumption which specifies whether the seller or the buyer determines lot size.…”

Section: Stackelberg Games By Considering Different Lot Sizing Approamentioning

confidence: 99%

A New Approach in Determining Lot Size in Supply Chain Using Game Theory

Esmaeili

2016

Intelligent Mathematics II: Applied Mathematics and Approximation Theory

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Several seller-buyer supply chain models are suggested which emphasis simultaneously on production and market demand. In these models lot size is obtained based on different approaches. In this paper we present a novel approach to determine lot size in a seller-buyer supply chain. There is an interaction between the seller and the buyer, since the seller prefers large production lot sizes and the buyer likes small ones. Therefore for determining lot size, the seller and buyer's power is illustrated in the models. We consider two strategies for each situation (Seller-Stackelberg, BuyerStackelberg) whether the seller or the buyer as a leader, has more power. The leader can justify or enforce the strategy about the lot size to the follower, or let the follower determine their own lot size. Based on our findings we propose the optimal strategies for each situation. Each strategy's result will be compared by numerical examples presented. In addition, sensitivity analysis of some key parameters in the models and further research are presented.

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“…Penelitian ini akan mengukur dampak terhadap penerapan strategi perpanjangan garansi yang diberikan oleh dua retailer yang berbeda dengan produsen yang sama selaku pemberi garansi dasar kepada pelanggan, dengan metode pengembangan model strategi garansi Bian [3] dan Esmaeili [4]. Strategi perpanjangan garansi yang dilakukan produsen berupa menawarkan garansi dasar kepada pelanggan dengan jenis garansi Free Replacement Warranty.…”

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“…Untuk kedua retailer memberikan penawaran pilihan perpanjangan garansi kepada pelanggan; yang pertama memberikan perpanjangan garansi dengan jenis garansi Free Repairment Warranty, dengan biaya garansi dibundel dengan harga produk; kedua tidak memberikan perpanjangan garansi. Dalam model yang diusulkan produsen dan retailer masing-masing memprediksi tingkat kerusakan dari produk, dan mengekspektasi biaya yang mereka keluarkan seperti model yang diusulkan Esmaeili [4]. Diharapkan hasil penelitian ini dapat memberikan saran dalam hal operasional manajerial baik bagi produsen maupun retailer dalam meningkatkan profit.…”

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Dampak Penerapan Strategi Perpanjangan Garansi pada Dua Retailer Berbeda untuk Meningkatkan Keuntungan Maksimal

Junaedi

Ambarwati

2017

OjsInf

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Program Studi Sistem Informasi, Fakultas Ilmu Komputer, Universitas Narotama Abstrak -Dalam bersaing saat ini, perusahaan yang memproduksi durable product seperti produk elektronik, produk mesin atau alat berat umumnya dijual dengan pemberian garansi sebagai salah satu bentuk layanan purna jual. Garansi merupakan suatu perjanjian kontrak yang diberikan oleh produsen atau retailer terhadap pelanggan yang membeli produk tersebut berupa penggantian atau perbaikan apabila mengalami kerusakan selama masa periode garansi. Produk dengan masa garansi yang lama bisa dijadikan tolak ukur oleh konsumen bahwa produk tersebut memiliki kualitas yang baik. Pemberian garansi menimbulkan tambahan biaya bagi produsen maupun retailer, yang disebut dengan biaya garansi. Pada penelitian ini akan mengukur dampak terhadap penerapan strategi perpanjangan garansi yang diberikan oleh dua retailer yang berbeda dengan produsen yang sama selaku pemberi garansi dasar kepada pelanggan, dengan metode pengembangan model strategi garansi Bian dan Esmaili. Strategi perpanjangan garansi yang dilakukan produsen berupa menawarkan garansi dasar kepada pelanggan dengan jenis garansi Free Replacement Warranty. Untuk kedua retailer memberikan penawaran pilihan perpanjangan garansi kepada pelanggan; yang pertama memberikan perpanjangan garansi dengan jenis garansi Free Repairment Warranty, dengan biaya garansi dibundel dengan harga produk; kedua tidak memberikan perpanjangan garansi. Hasil pengukuran menunjukkan, strategi dengan perpanjangan garansi oleh retailer memberikan profit supply chain dan profit bagi produsen yang lebih besar daripada yang tidak memberikan perpanjangan garansi.Abstract -In today's competition, companies that produce durable products such as electronic products, machinery products or heavy equipment are generally sold with the provision of warranty as one form of after-sales service. Warranty is a contractual agreement provided by the manufacturer or retailer to the customer who purchased the product in the form of replacement or repair if damaged during the warranty period. Products with a long warranty period can be used as a benchmark by consumers that the product has a good quality. Warranty raises additional costs for manufacturers and retailers, called warranty fees. In this study will measure the impact on the implementation of the extension strategy of warranty provided by two different retailers with the same manufacturer as the basic guarantor to the customer, with the method of developing the strategy model of Bian and Esmaili. Extended warranty strategy by manufacturers in the form of offering basic warranty to customers with warranty type Free Replacement Warranty. For both retailers to offer the option of extension of warranty to the customer; The first to provide an extension of the warranty with the Warranty Free Repairement warranty type, with the warranty cost bundled with the price of the product; The second does not provide an extension of the warranty. The measurement results show that a strategy with extende...

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Three-level warranty service contract among manufacturer, agent and customer: A game-theoretical approach

Cited by 57 publications

References 19 publications

Optimal design of uptime-guarantee contracts under IGFR valuations and convex costs

Optimal design of uptime-guarantee contracts under IGFR valuations and convex costs

A New Approach in Determining Lot Size in Supply Chain Using Game Theory

Dampak Penerapan Strategi Perpanjangan Garansi pada Dua Retailer Berbeda untuk Meningkatkan Keuntungan Maksimal

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