Ticket to Talk

Welsh, Daniel; Morrissey, Kellie; Foley, Sarah; McNaney, Róisín; Salis, Christos; McCarthy, John; Vines, John

doi:10.1145/3173574.3173949

Cited by 74 publications

(34 citation statements)

References 47 publications

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“…These findings are similar to those in a recent study of media sharing to facilitate young people’s conversations with relatives having dementia. The young people were encouraged to find media relating to the person with dementia through a system called Ticket to Talk and use these media as a kind of conversational playlist to stimulate conversation [58].…”

Section: Discussionmentioning

confidence: 99%

Promoting Social Connection and Deepening Relations Among Older Adults: Design and Qualitative Evaluation of Media Parcels

Zaine¹,

Frohlich²,

Rodrigues³

et al. 2019

J Med Internet Res

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BackgroundBeing socially connected is related to well-being, and one way of avoiding social isolation is to deepen existing relationships. Even though existing relationships can be reinforced by regular and meaningful communication, state-of-the-art communication technologies alone do not increase the quality of social connections. Thus, there is a need for the involvement of a trained human facilitator in a network of older adults, preferably for a short period, to promote the deepening of their relationships.ObjectiveThis study aimed to evaluate the hypothesis that a human-facilitated, media-sharing social networking system can improve social connection in a small group of older people, who are more vulnerable to social isolation than most, and deepen their relationships over a period of a few weeks.MethodsWe conducted the design and evaluation of Media Parcels, a novel human-facilitated social networking system. Media Parcels is based on the metaphor of a facilitator collecting and delivering parcels in the physical mail. Extending the metaphor, the system supports a facilitator in designing time-based dialogue requesting parcels from participants that bring out their memories and feelings, in collecting the parcels, wrapping them in annotations that communicate the corresponding requests, and delivering the wrapped parcel to a target person. Qualitative evaluation was carried out in two trials with a group of three people each, one with family members (children and father; aged 55, 56, and 82 years old) and the other with a group of friends (aged 72, 72, and 74 years old), over two weeks. In each trial, data were collected in three interviews (pre-, mid-, and posttrial) and via system logging.ResultsCollected data indicate positive social effects for deepening and developing relationships. The parcel metaphor was easily understood and the computational system was readily adopted. Preferences with regard to media production or consumption varied among participants. In the family group, children preferred receiving media parcels (because of their sentimental value) to producing them, whereas the father enjoyed both. In the friendship group, preferences varied: one friend enjoyed both producing and receiving, while the other two preferred one over the other. In general, participants reported a preference for the production of items of a certain type depending on the associated content. Apart from having a strong engagement with the system, participants reported feeling closer to each other than usual.ConclusionsFor both groups, Media Parcels was effective in promoting media sharing and social connections, resulting in the deepening of existing relationships. Its design informs researchers who are attempting to promote social connection in older adults.

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Section: Discussionmentioning

confidence: 99%

Promoting Social Connection and Deepening Relations Among Older Adults: Design and Qualitative Evaluation of Media Parcels

Zaine¹,

Frohlich²,

Rodrigues³

et al. 2019

J Med Internet Res

View full text Add to dashboard Cite

show abstract

“…In a broader context, technology can serve as a social agency for people with dementia, offering opportunities to create and maintain social connections [9]. For example, digital storytelling in the form of short videos can enable people with dementia to share stories in a meaningful way [26], and conversation tools connecting different generations within a family can increase participants' agency in social settings [37]. Interactive group activities, such as quizzes prompted by print media devices, have proven successful in fostering co-created experiences and encouraging people with dementia to make social contributions [9].…”

Section: Social Sharing As a Design Context In Dementiamentioning

confidence: 99%

“…Sharing stories can engage individuals living with dementia in conversations and strengthen interpersonal relationships, which, in turn, can ease caregivers' burdens [8]. To aid people with dementia in storytelling and sharing, the HCI community has mobilized a variety of technologies, including ambient displays [8], multimedia systems [3], mobile applications [37], interactive art frames [16], and virtual reality environments [11]. These efforts demonstrate the potential for technology to support people with dementia in more actively engaging in and contributing to social activities [16].…”

Section: Introductionmentioning

confidence: 99%

Making Space for Social Sharing: Insights from a Community-Based Social Group for People with Dementia

Dai

Moffatt

2020

Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems

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People with dementia face major challenges in maintaining active social interaction. Designing digital tools for social sharing within families and care facilities has been well explored by HCI research, but comparatively less work has considered community settings. Situated in a communitybased program for storytelling and socializing, our field observations and semi-structured interviews with people living with early-middle stage dementia, family caregivers, and program facilitators illustrate both positive and challenging aspects of social activities. We contribute a nuanced understanding of participants' social lives and identify four factors that aid in achieving positive outcomes: effective agencies for social interaction, normalized and friendly environments, collaboration and teamwork, and mediating social cues and communication. Finally, we examine our findings through the lens of past HCI work and offer insights for designing new social technologies to diversify the range of social spaces in community settings, through expanding peer collaboration, leveraging physical and virtual spaces, creating open-ended experiences, and developing flexible platforms.

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“…Particularly for intergenerational storytelling, related applications are mostly mobile applications used by the listeners -the young. For example, a mobile application supporting conversation between young people and older adults with dementia [70]. Similar applications include smartphone applications or webs for creating multimedia stories [20], a software of managing family stories [49], software for videos to be saved in user-specified real-world locations, shared with friends and family [7], and a software support digital reminiscing of the elderly [38], and a mobile application for reading and editing books, or even creating all new stories on an iPhone [20].…”

Section: Applications Supporting Intergenerationalmentioning

confidence: 99%

Facilitating intergenerational storytelling for older adults in the nursing home: A case study

Hengeveld

et al. 2020

AIS

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In this paper, we present our study regarding facilitating storytelling of older adults living in the nursing home with their children. The paper was driven by the following research questions: (1) What life stories would the older adults like to share? And (2) In which ways, could design enable the older adults to tell their stories? We designed a tangible device named Slots-Story, and conducted a preliminary evaluation to refine it. In the field study, eight pairs of participants (each pair consisted of an elderly adult and his/her child) were recruited to use the prototype for around ten days. Semi-structured interviews were conducted before and after the implementation. In total 344 stories were collected. Thematic, structural, and interaction analyses were conducted with the stories. In the discussion, we conclude the paper with design considerations for promoting older adults' storytelling with their children.

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Ticket to Talk

Cited by 74 publications

References 47 publications

Promoting Social Connection and Deepening Relations Among Older Adults: Design and Qualitative Evaluation of Media Parcels

Promoting Social Connection and Deepening Relations Among Older Adults: Design and Qualitative Evaluation of Media Parcels

Making Space for Social Sharing: Insights from a Community-Based Social Group for People with Dementia

Facilitating intergenerational storytelling for older adults in the nursing home: A case study

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