“…This not only represents a violation of the CCRA (1992), but is also in contravention to her human rights under sections Smith was given insufficient access to voice her concerns regarding her treatment and imprisonment conditions through CSC's Offender Complaint and Grievance System (2011b). While this system is in place "to support the fair and expeditious resolution of offender complaints and grievances at the lowest possible level in a manner that is consistent with the law and to ensure that the legal obligation to provide timely and impartial resolution of offender complaints and grievances is met" it has been heavily criticized for failing to provide timely and efficient remedies and for its failure to hold anyone justifiably accountable for prisoner mistreatment (Arbour, 1996;Parkes and Pate, 2006;Zinger, 2006;Sapers, 2008). The CSC violated Commissioner directive 081: Offender Complaint and Grievance System (CSC, 2011b) and section 36(4) of the Office of the United Nations High Commissioner of Human Rights (1955), by: failing to provide Smith with appropriate, justified and timely responses to the seven written grievances she submitted; failing to interview her for five out of seven grievances, which is mandated in order to facilitate a holistic response; and unjustifiably categorizing all seven of her grievances as low priority.…”