“…Although, as previous research has found, care staff are not unwilling to care for demented residents (Wilkin et al, 1982;Mann et al, 1984b), they are now often having to care for groups of residents of whom over 80% are suffering from some degree of dementia (Harrison et al, 1990;Neville et al, 1995), yet policy and resources in these homes have not responded to the changing needs of the resident population (Mann, 1987;Norman, 1987). Staffing levels have not increased and the majority of care staff have little formal training in the management of mental health and behavioural problems (Ghosh et a/., 1987).…”