Time to use text reminders in genitourinary medicine clinics

Ce, Cohen; Coyne, KM; Mandalia, Sundhiya; Am, Waters; Sullivan, AK

doi:10.1258/ijsa.2007.007149

Cited by 32 publications

(29 citation statements)

References 8 publications

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“…In an acquired immunodeficiency syndrome (AIDS) clinic serving young adult patients, a high percentage of whom were mobile phone users, SMS was the preferred option. 200 In a different study of adolescents attending dental clinics, participants reported a significant preference for letter reminders (56.3%), followed by telephone reminders (26.0%) and SMS reminders (17.7%). 55 Patient preferences for reminders appear to vary considerably, and we hypothesise that this may be related to sociodemographic factors such as age, employment status, etc.…”

Section: Simple Remindersmentioning

confidence: 97%

“…25 Numerous studies suggest that as many as 80-90% of patients have a positive attitude to receiving a reminder that jogs the memory. 55,79,145,200 The evidence presented indicates that the use of simple reminders is both acceptable and feasible across a wide array of health-care settings. Although very few studies have investigated the influence of preference on reminder effectiveness [see Chapter 4, Evidence statement (B.4): very few studies investigated whether or not the reminder preferences of the patient may influence the impact a reminder has on the patient's appointment behaviour (evidence category VIIa)], it may provide some indication about a patient's ability to access the reminder, which may ultimately influence the effectiveness of the reminder [see Chapter 4, Evidence statement (B.1): there is strong consistent evidence that the reminder may not be received by the patient (evidence category Ia)].…”

Section: Simple Remindersmentioning

confidence: 99%

“…Forgetfulness or confusion over date, time or location of the appointment appears to act as the theoretical basis for many reminder systems identified in this review. 59,63,70,76,78,79,98,99,102,106,[198][199][200] It has been suggested that simple reminders may be effective because they act as cues to counteract prospective memory failures. 25 Numerous studies suggest that as many as 80-90% of patients have a positive attitude to receiving a reminder that jogs the memory.…”

Section: Simple Remindersmentioning

confidence: 99%

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Targeting the Use of Reminders and Notifications for Uptake by Populations (TURNUP): a systematic review and evidence synthesis

McLean

Gee

Booth

et al. 2014

Health Services and Delivery Research

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BackgroundMissed appointments are an avoidable cost and a resource inefficiency that impact on the health of the patient and treatment outcomes. Health-care services are increasingly utilising reminder systems to counter these negative effects.ObjectivesThis project explores the differential effect of reminder systems for different segments of the population for improving attendance, cancellation and rescheduling of appointments.DesignThree inter-related reviews of quantitative and qualitative evidence relating to theoretical explanations for appointment behaviour (review 1), the effectiveness of different approaches to reminding patients to attend health service appointments (review 2) and factors likely to influence non-attendance (review 3).Data sourcesDatabase searches were conducted on Allied and Complementary Medicine, Cumulative Index to Nursing and Allied Health Literature Plus with Full Text, The Cochrane Library, EMBASE (via NHS Evidence from 1 January 2000 to January/February 2012), Health Management Information Consortium database, Institute of Electrical and Electronics EngineersXplore, The King’s Fund Library Catalogue, Maternity and Infant Care, MEDLINE, Physiotherapy Evidence Database, PsycINFO, SPORTDiscus and Web of Science from 1 January 2000 to January/February 2012. Supplementary screening of references of included studies was conducted to identify additional potentially relevant studies. Conceptual papers were identified for review 1, randomised controlled trials (RCTs) and systematic reviews for review 2 and a range of quantitative and qualitative research designs for review 3.MethodsWe conducted three inter-related reviews of quantitative and qualitative evidence, involving a review of conceptual frameworks of reminder systems and adherence behaviours, a review of the reminder effectiveness literature and a review informed by realist principles to explain the contexts and mechanisms that explain reminder effectiveness. A preliminary conceptual framework was developed to show how reminder systems work, for whom they work and in which circumstances. Six themes emerged that potentially influence the effectiveness of the reminder or whether or not patients would attend their appointment, namely the reminder–patient interaction, reminder accessibility, health-care settings, wider social issues, cancellation and rebookings, and distal/proxy attributes. Standardised review methods were used to investigate the effectiveness of reminders to promote attendance, cancellation or rebooking across all outpatient settings. Finally, a review informed by realist principles was undertaken, using the conceptual framework to explain the context and mechanisms that influence how reminders support attendance, cancellation and rebooking.ResultsA total of 466 papers relating to 463 studies were identified for reviews 2 and 3. Findings from 31 RCTs and 11 separate systematic reviews (review 2 only) revealed that reminder systems are consistently effective at reducing non-attendance at appointments, regardless of health-care setting or patient subgroups. Simple reminders that provide details of timing and location of appointments are effective for increasing attendance at appointments. Reminders that provide additional information over and above the date, time and location of the appointment (‘reminder plus’) may be more effective than simple reminders at reducing non-attendance and may be particularly useful for first appointments and screening appointments; simple reminders may be appropriate thereafter for most patients the majority of the time. There was strong evidence that the timing of reminders, between 1 and 7 days prior to the appointment, has no effect on attendance; substantial numbers of patients do not receive their reminder; reminders promote cancellation of appointments; inadequate structural factors prevent patients from cancelling appointments; and few studies investigated factors that influence the effectiveness of reminder systems for population subgroups.LimitationsGenerally speaking, the systematic review method seeks to provide a precise answer to a tightly focused question, for which there is a high degree of homogeneity within the studies. A wide range of population types, intervention, comparison and outcomes is included within the RCTs we identified. However, use of this wider approach offers greater analytical capability in terms of understanding contextual and mechanistic factors that would not have been evident in a more narrowly focused review and increases confidence that the findings will have relevance in a wide range of service settings.ConclusionsSimple reminders or ‘reminder plus’ should be sent to all patients in the absence of any clear contraindication. Other reminder alternatives may be relevant for key groups of patients: those from a deprived background, ethnic minorities, substance abusers and those with comorbidities and/or illnesses. We are developing a practice guideline that may help managers to further tailor their reminder systems for their service and client groups. We recommend future research activities in three main areas. First, more studies should routinely consider the potential for differential effects of reminder systems between patient groups in order to identify any inequalities and remedies. Second, ‘reminder plus’ systems appear promising, but there is a need for further research to understand how they influence attendance behaviour. Third, further research is required to identify strategies to ‘optimise’ reminder systems and compare performance with current approaches.FundingThe National Institute for Health Research Health Services and Delivery Research programme.

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Section: Simple Remindersmentioning

confidence: 97%

Section: Simple Remindersmentioning

confidence: 99%

Section: Simple Remindersmentioning

confidence: 99%

See 1 more Smart Citation

Targeting the Use of Reminders and Notifications for Uptake by Populations (TURNUP): a systematic review and evidence synthesis

McLean

Gee

Booth

et al. 2014

Health Services and Delivery Research

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show abstract

“…Health-related text messaging via mobile phones started with routine appointment reminders. 17,18 Text messaging has subsequently been tested as a tool to engage patients with a variety of medical conditions. Motivational text messages to young children with type 1 diabetes mellitus have demonstrated positive effects on diabetes control and adherence.…”

Section: Introductionmentioning

confidence: 99%

Patient Navigator Facilitated Text Messaging Intervention Improves Linkage to care in Viral Hepatitis B: A Pilot Study

Hyun¹,

Yoon²,

Kim³

et al. 2017

JournalMTM

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Background: Despite the high prevalence of chronic hepatitis B (CHB) in Asian Americans and other ethnic groups, a majority of these populations remains unscreened and unprotected. A large percentage of those who are chronically infected with hepatitis B virus (HBV) are not linked to care owing to a poor health care access. The purpose of this study was to evaluate the use of mobile text messaging in engaging individuals with hepatitis B or at risk for it, and to assess their acceptance of text messaging interventions. Materials and Methods:A total of 32 individuals who were either chronically infected with HBV or non-immune to HBV were assigned to a patient navigator (PN), who subsequently arranged for the subjects to communicate through text messaging. The frequency and contents of messages between the subjects and the PN were evaluated. After the three month intervention period, results on linkage to care (LTC) were obtained. A self-report questionnaire was employed to assess the subjects' feedback on the use of text messaging.Results: All of 32 participants responded to the PNs with either text messaging or phone calls. The most frequent message themes were finding doctors and appointment reminders. Fourteen of 16 HBV infected subjects were linked to physicians, and all of 16 non-immune subjects received one or two vaccinations. The survey revealed strong receptivity to and acceptance of the use of text messaging.Conclusions: Mobile text messaging intervention provides a platform for patients to engage with medical personnel, thereby improving their access to healthcare.

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“…4,5 Recent studies indicate that patient preference for appointment reminders was via use of short message service (SMS) text messages over all other forms of communication. [5][6][7][8][9] Textmessage reminders have shown benefit in the clinical care of patients with asthma, 10 diabetes mellitus, 11,12 travelers vaccination, 13 smoking cessation, 14,15 and increasing compliance with oral contraceptives. 12 More recently, Armstrong et al 16 demonstrated that daily text-message reminders increased patient's adherence to daily sunscreen use by 26%.…”

mentioning

confidence: 99%

Do automated text messages increase adherence to acne therapy? Results of a randomized, controlled trial

Boker

Feetham

Armstrong

et al. 2012

Journal of the American Academy of Dermatology

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Time to use text reminders in genitourinary medicine clinics

Cited by 32 publications

References 8 publications

Targeting the Use of Reminders and Notifications for Uptake by Populations (TURNUP): a systematic review and evidence synthesis

Targeting the Use of Reminders and Notifications for Uptake by Populations (TURNUP): a systematic review and evidence synthesis

Patient Navigator Facilitated Text Messaging Intervention Improves Linkage to care in Viral Hepatitis B: A Pilot Study

Do automated text messages increase adherence to acne therapy? Results of a randomized, controlled trial

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