Tinjauan Tentang Kualitas Pelayanan di Masa Pandemi Covid 19 Pada Puskesmas Loa Duri Ilir Kecamatan Loa Janan Kabupaten Kutai Kartanegara

Rohayati, Siti; Jubaidi, Ahmad; Salasiah, Salasiah

doi:10.31293/pd.v21i1.6234

Cited by 1 publication

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“…Oleh sebab itu sangat penting dilakukan sistem pemisahan pasien (triage) saat masuk ke ED sehingga pasien dapat memahami prioritas terapi yang diberikan oleh petugas di ED. Selain itu, faktor yang menghambat pelayanan adalah keterbatasan waktu dan ruang pelayanan yang diberikan akibat social distancing selama masa pandemi COVID-19 (Rohayati and Jubaidi, 2022).…”

Section: Pengaruh Reliability (Kehandalan) Terhadap Kepuasan Pasien S...unclassified

Literature Review : The Effect of Service Quality on Patient Satisfaction During the Covid-19 Pandemic Based on SRVQUAL Scale

Tobing

Gani

Sembiring

2022

JIKA

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The Covid-19 pandemic has forced hospital management need to take quick action in overcoming the crisis while maintaining and improving the relationships with the customers in order to remain satisfied with the quality of service in hospitals. The study’s goal was to use SRVQUAL Scale to describe the impact of service quality on patient satisfaction during the Covid-19 (reliability, tangibles, empathy, assurance, responsiveness). This paper was a literature review sourced from Pubmed and ProQuest articles with keywords ("quality of service" or "service quality" or "quality of health services") AND ("patient satisfaction" OR "patient perspective" OR "patient experience") AND ("covid" OR "pandemic"). Six publications were found to meet the inclusion criteria following a review utilizing the PRISMA flow chart. The findings shown that in the Covid-19 pandemic era, all aspects of service quality (reliability, tangibles, empathy, assurance, responsiveness) have positve and significant impact on patient satisfaction. The study’s findings can helphospital management understand the issues that must be taken into account in order for patients to continue to be happy with the standard of care provided by hospitals, particularly during Covid-19 pandemic.

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Section: Pengaruh Reliability (Kehandalan) Terhadap Kepuasan Pasien S...unclassified

Literature Review : The Effect of Service Quality on Patient Satisfaction During the Covid-19 Pandemic Based on SRVQUAL Scale

Tobing

Gani

Sembiring

2022

JIKA

View full text Add to dashboard Cite

show abstract

Tinjauan Tentang Kualitas Pelayanan di Masa Pandemi Covid 19 Pada Puskesmas Loa Duri Ilir Kecamatan Loa Janan Kabupaten Kutai Kartanegara

Cited by 1 publication

References 0 publications

Literature Review : The Effect of Service Quality on Patient Satisfaction During the Covid-19 Pandemic Based on SRVQUAL Scale

Literature Review : The Effect of Service Quality on Patient Satisfaction During the Covid-19 Pandemic Based on SRVQUAL Scale

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