“…The field of XAI refers to techniques that try to explain how a black-box ML model produces its outcomes. Although still limited, XAI techniques are increasingly adopted in OR applications, e.g., in credit risk (Bastos & Matos, 2022;Sachan et al, 2020), marketing risk (De Caigny et al, 2018;Van Nguyen et al, 2020), supply chain management (Garvey et al, 2015), healthcare (Piri et al, 2017), and jurisprudence (Delen et al, 2021). As such, XAI bridges the gap to organizational decision-makers by providing understanding into a model's predictions and generating actionable insights.…”