2019
DOI: 10.1016/j.jbankfin.2019.05.023
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To stay or go? Consumer bank switching behaviour after government interventions

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Cited by 9 publications
(1 citation statement)
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“…Financial literacy is also a form of situational trigger in switching behavior (Diepstraten and van der Cruijsen, 2019). Financially literate individuals actively evaluate the quality of financial services that they receive from banks (Sharma et al, 2020).…”
Section: Determinants Of Switching Behavior In the Banking Industrymentioning
confidence: 99%
“…Financial literacy is also a form of situational trigger in switching behavior (Diepstraten and van der Cruijsen, 2019). Financially literate individuals actively evaluate the quality of financial services that they receive from banks (Sharma et al, 2020).…”
Section: Determinants Of Switching Behavior In the Banking Industrymentioning
confidence: 99%