Topics in network and service management

Pavlou,; Pras,

doi:10.1109/mcom.2011.6094007

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It Service Configuration Management1

Introduction1

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2012

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“…f r o m I T t o business. For this reason, the search for the effectiveness of such paradigms towards business-driven IT management has been the topic of several studies in network and service management (Pavlou & Pras, 2008). According to Moura et al (2007), one of the main challenges is to achieve the integration between these two domains.…”

Section: It Service Configuration Managementmentioning

confidence: 99%

“…Nonetheless, as pointed out by Pavlou & Pras (2008), the challenges arising from the efforts of integration between business and IT remain topic of various studies. IT management, discipline responsible for establishing the methods and practices in order to support the IT operation, encompasses a set of interrelated processes to achieve this goal.…”

Section: Introductionmentioning

confidence: 99%

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