Total quality management: An approach & a case study

Total Quality Management: A Literature Review and an Agenda for Future Research

“…Sasaki ( 1988) suggested that customers do not only buy the product but also buy its utility; and if customers are dissatisfied with the product or its utility, they do not repeat the purchase. Aly, Maytubby, and Elshennawy ( 1990)) while stressing the importance of designing products that meet customer expectations, argued that product design should not be subrogated to the needs of the design engineers when they develop specifications or processes.…”

A study of the beliefs for total quality management comparing superintendents, board members, and classroom teachers in Iowa schools

“…The primary goal is to incorporate quality and integrity into every function at every level of an organization (Cook, 1991;Vansina, 1989;Hendricks & Triplett, 1989;Aalbregtse, Hejna, & McNeley, 1991;Oberle, 1990;Wilkinson, Allen, & Snape, 1991;Klelamp, 1989;Hull, 1991). Scott (1989) The literature supports the fact that total quality management is a powerful new approach to help management refocus its priorities on customers and produce superior quality products and services (Aly, Maytubby, & Elshennawy, 1990;Goodard, 1988;Guaspari, 1988;Douglas & Wykowski, 1991). TQM is a comprehensive management system for achieving continuous improvement in customer satisfaction.…”

“…Total quality management is different from other programs in that it involves all employees and constitutes a fundamental change in the way an organization is measured and managed (Aly, Maytubby, & Elshennawy, 1990;Wilkinson, Allen, & Snape, 1991;Day, 1992). In 1987 the institution of the Malcolm Baldridge National Quality Award provided a nationally accepted set of criteria for evaluating the extent to which a company had implemented TQM in the United States.…”

“…3) measurement, 4) employee participation, 5) leadership, and 6) management decisions based upon data analysis (Rohan, 1989;McDonnell & Hudiburg, 1988;Aly, Maytubby, & Elshennawy, 1990). …”

A study of the perceived quality factors and methods of awarding salary increases for superintendents in selected school districts

“…Quality management is different fi-om other programs in that it involves all employees and constitutes a fundamental change in the way an organization is measured and managed (Aly, Maytubby & Elshennawy, 1990;Wilkinson & Allen & Snape, 1991;Day, 1992). In 1987, the institution of the Malcolm Baldridge National Quality Award provided a nationally accepted set of criteria for evaluating the extent to which a company had implemented quality management.…”