Total quality management: an examination of the writings from a UK perspective

Zain, Zuraidah Mohd; Dale, B.G.; Kehoe, Dennis

doi:10.1108/09544780110366051

Cited by 9 publications

(12 citation statements)

References 45 publications

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“…For this it is not enough to restrict oneself to compliance to local legislation. A more value-based position, partly based on moral deliberations, is inevitable (Zain, Dale and Kehoe, 2001). It is argued that this position should be developed through interaction with the different stakeholders in and around the organisation (Hummels, 1998).…”

Section: Focus On Stakeholder Valuementioning

confidence: 99%

Implications of business ethics for quality management

Fisscher

Nijhof

2005

The TQM Magazine

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PurposeThis article is an attempt to clarify the links between quality management and business ethics in order to show what quality management can learn from insights out of the field of business ethics.Design/methodology/approachBased on research in the field of business ethics, methods and processes are explored for implementing quality management within organisations.FindingsAn important result of this study is that only by combining personal care with control of processes is it possible to achieve the highest levels of quality. The implications of these findings are discussed along with future directions for research on quality management.Practical implicationsIn total quality management systems, attention is paid to social responsibility as far as the impact on society is recognised and implemented within the company. However, this paper puts forward the necessity for relational responsibility based on personal care as a crucial factor in the relationships between supervisors and employees, between salespeople and customers, et cetera. Therefore, the incorporation of relational responsibility into quality programmes seems an important next step in the development of quality management.Originality/valueResponsibility in the sense of authority distribution within organisations is a central topic for quality management. This paper contributes to a broader view on responsibility based on moral values, personal care and its impact on stakeholder relationships.

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Section: Focus On Stakeholder Valuementioning

confidence: 99%

Implications of business ethics for quality management

Fisscher

Nijhof

2005

The TQM Magazine

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“…The taxonomy is itself a synthesis of those used by Zain et al 4 and Sousa and Voss 2 for similar purposes. In Section 4, we use summary statistics to depict literature trends related to research interest and authorship.…”

Section: Introductionmentioning

confidence: 99%

“…The second principle emphasizes the training of non-statisticians in the vocational use of statistical tools with minimal theory. Zain et al 4 Case Study (Ca), Comparative (Co), Survey (Su), Literature Review (R), or Theoretical with Application (TA)…”

Section: Introductionmentioning

confidence: 99%

Six Sigma Literature: A Review and Agenda for Future Research

Brady¹,

Allen²

2006

Quality & Reliability Eng

231

151

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Like quality management in general, Six Sigma has penetrated into most sectors of today's business world. Although Six Sigma originated in industry, it has inspired a considerable amount of academic literature. This paper reviews this literature describing the trends, sources, and findings. The paper also seeks to synthesize the literature, with an emphasis on establishing its relationship to quality management theory and topics for future research. In doing so, there is an attempt to answer the following fundamental questions. (i) What is Six Sigma? (ii) What are its impacts on operational performance? (iii) What roles can academics usefully play in relation to Six Sigma?

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“…Our methodology recalls previous studies (Brady and Allen, 2006;Zain et al, 2001), that consider papers based on Case Study, Comparative analysis, Survey, Theoretical with Application methods.…”

Section: Methodsmentioning

confidence: 99%

Entrepreneurial Creativity: Sources, Processes and Implications

Corte¹,

Gaudio²

2017

IJBM

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Literature on entrepreneurial creativity has been widely developed in the last decades, with attention both to the process and to its origins and antecedents. The aim of this paper is to systematize the literature on the topic, in order to better clarify the concept of entrepreneurial creativity in its main features and components.The issue still shows rather fragmented contributions on the concept of entrepreneurial creativity in different disciplines, within a very complex multidimensional construct. Therefore, we propose a literature review whose main purpose is to get to an overview of the state-of-art on entrepreneurial creativity and to identify still unanswered issues within this stream of research.

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Total quality management: an examination of the writings from a UK perspective

Cited by 9 publications

References 45 publications

Implications of business ethics for quality management

Implications of business ethics for quality management

Six Sigma Literature: A Review and Agenda for Future Research

Entrepreneurial Creativity: Sources, Processes and Implications

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