Total Quality Management and Social Responsibility an Approach Through Their Synergies in Higher Education Institutions

Abstract

Growing social concerns have led organisations to think evolutionarily about quality as it is not only relevant to satisfy customers, generate quality products or services and focus on results but also to encourage a participatory, flexible and sustainable value-oriented management. Due to the complex environment and structure of higher education, quality measurement and management have created a number of challenges. Around the world, higher education institutions have adopted various quality management practices, mostly drawn from existing models. Corporate Social Responsibility (CSR), like most management concepts, has been gradually incorporated into the management practice of organizations. The implementation of TQM systems can facilitate the incorporation of the CSR objectives and practices by operating changes in organizational culture. TQM and Social Responsibility are undeniably two dimensions increasingly associated with organisations of any kind, including higher education institutions. Quality indicators on sustainable development for education have been of growing interest and for this reason the possibility of creating a model that fits the reality of higher education integrating total quality and social responsibility should not be overlooked. Nevertheless, this work is focused on an approach to the relationship between TQM and Social Responsibility associated to organisations in general but also related to higher education institutions.

The impacts of total quality management practices in Algerian higher education institutions

“…Third, with a path coefficient of 0.0.989 and a qualitative correlation coefficient of 0.390094, the influence of TQM on the quality of community service was assessed to be significant at 0.01. These findings are consistent with those of previous studies (Nogueiro et al, 2011(Nogueiro et al, , 2017(Nogueiro et al, , 2022Khoja et al, 2017;Banerjea, 2018;Yeung, 2018;Castillo, 2020), while these results differ from Koch (2003) which confirmed that the effect is small and identified the reasons for this.…”

“… Castillo (2020) reaffirmed the necessity to develop and implement TQM concepts to all aspects of higher education academic units, including teaching, research, community services, and administrative support. Furthermore, Nogueira emphasized in his different studies that TQM and CSR are two increasingly significant dimensions in creating a sustainable and hopeful future for all stakeholders, and that they are important dimensions in achieving a sustainable and promising future for all stakeholders (among others, students and workers employers, and society in general; Nogueiro et al, 2011 , 2017 , 2022 ). In Algerian universities, Khelifa et al (2013) and Keffane et al (2020) emphasized the existence of numerous effects of total quality management, including improving the quality of community service.…”

Measuring green innovation through total quality management and corporate social responsibility within SMEs: green theory under the lens

“…Among the critical components of TQM, HRM contributes to CSR (Khurshid et al, 2021). However, the relationship between the two variables was insignificant (Nogueiro et al, 2022). Studying the relationship between TQM practices and CSR in Spanish organizations using the European Foundation for Quality Management model, the researchers found no significant relationship, except in process management (Ershadi et al, 2019).…”

Total Quality Management and Corporate Social Responsibility (TQM-CSR) Measurement Items Design and Pilot Test

“…However, these studies presented TQM and CSR as separated constructs while there are some theoretical calls for integrated framework of these principles. According to Nogueiro, Saraiva (6) illuminating how TQM principles can enhance CSR initiatives, thereby improving organizational performance. In addition, Tsou, Huang (7) suggested that the integration of TQM and CSR leads to improved firm performance, setting a future research agenda to understand this interplay more deeply.…”