Total Quality Management Initiatives in Higher Education

Sullivan, Maureen; Siggins, Jack A.

doi:10.1300/j111v18n01_12

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1996

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The use of Total Quality Management (TQM) in libraries and information services in Australia and overseas

Cooper

1996

The Australian Library Journal

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a a Michael Cooper holds an Honours Science Degree and Diploma in Education from the University of Melbourne. Over a twenty-five year period, he has worked as a secondary teacher and co-ordinator, university tutor, palaeontologist, and museum curator. Aged forty-seven, given his passion for literature and commitment to the role oflibraries in providing for the informational, educational and recreationalneeds of the communities they serve, he returned to full-time study in 1995, successfully completing Monash University's Graduate Diploma in Librarianship and Information Studies. Michael is hoping to continue his career in either an academic or public library.

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