Total Quality: Myth or Management in Universities?

Yudof, Mark G.; Busch-Vishing, Ilene J.

doi:10.1080/00091383.1996.9937148

Cited by 13 publications

(8 citation statements)

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“…This confirms the result of the presence of a positive correlation relationship therefore, rejects the hypothesis of zero, and accepts the alternative hypothesis. This finding corresponds with the Irvin (1995), Dickerson (2001), , Yudof & Busch (1996), and Xue (1999).…”

Section: The Results Of the Study 1) What Is The Role Of Tqm In Orgamentioning

confidence: 69%

“…Study (Yudof & Busch, 1996) aimed to discuss the entrance of the comprehensive quality management with a focus on the elements that can be applied. The findings of this study indicated that the entrance to TQM provides technical research on the continuing improvement and strengthen the desire for change and the distribution of decision-making and the promotion of change towards a positive direction and shift the focus from external to the performance measures of internal performance measures.…”

Section: Literature Reviewmentioning

confidence: 99%

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Total Quality Management Role in Organizational Change and Development - Case Study: Taif University

Alnaweigah¹

2013

IJBA

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The study aimed to examine the TQM role in the organizational change and development of Taif University; to answer the following questions: What is TQM role in organizational change and development of Taif University? Are there any statistical significant differences due to the age, gender, degree, level of scientific experience, nature of work and programs? Therefore a questionnaire was designed and launched to collect the required data, once data was obtained, the statistical analysis process using SPSS program started to reach to the paper findings (The study population consisted of all full-time academics at Taif University (328). A random sample was selected of (159).The study showed the following results: the TQM role in organizational change and development of Taif University was highly significant due to the positive correlation between the TQM practicing organizational change and development, there were no statistical significant differences for age, gender, degree, level of scientific experience, nature of work and programs. Based on the study results, the researcher recommended to emphasis on increasing awareness in practicing TQM due to the significant impact on improving performance.

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Section: The Results Of the Study 1) What Is The Role Of Tqm In Orgamentioning

confidence: 69%

Section: Literature Reviewmentioning

confidence: 99%

Total Quality Management Role in Organizational Change and Development - Case Study: Taif University

Alnaweigah¹

2013

IJBA

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“…Various authors have noted the in uence of "linguistic markers" (Ruben, 1995), "the birthright and language of quality" (Seymour, 1995) and "jargon and the professionally tantalizing, somewhat exclusive symbols" (Kells, 1995) on the reactions of the academic community to quality management. Some of the debate has commented on the metaphors or images of organisation that underpin the language of quality (Schwartzman, 1995;Lindsay, 1994;Yudof & Busch-Vishniac, 1996) and the shades of meaning that they impose. However, little research seems to have grown out of these speculations.…”

Section: Quality Management and Higher Educationmentioning

confidence: 99%

Quality Management and the University: A deafening clash of metaphors?

Houston¹,

Studman²

2001

Assessment & Evaluation in Higher Education

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Quality Management in various forms has been applied to the problem of maintenance and improvement of academic quality. However, key questions remain unresolved including the de nition of academic quality and the applicability and transferability of key quality management concepts into educational organisations. Total Systems Intervention (TSI) is a critical systemic methodology for problem-solving in complex organisations. It in part uses the concept of metaphor to explore the relationship between organisations and problem-solving approaches. Participants in a university may hold images of the organisation which are not compatible with those underpinning Quality Management. Potentially there is a 'deafening clash of metaphors'. Initial observations from the research indicate that quality management is built on unitary images of organisations, while participants see the university as pluralist and, in some cases, coercive.

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“…TQM is in part about processes but, more importantly, it is about attitudes and TQM places quality as the primary objective within the organisation (Eriksen, 1995). Fundamentally, one of the notions of TQM embraces the principle that organisations should listen to those whom they serve, continually evaluate how well they are responding to the needs of their constituencies and initiate change to meet or exceed the expectations of these groups (Yudof & Busch-Vishniac, 1996). Walkin (1992) defined TQM as a management-led, company-wide initiative intended to improve effectiveness of a process or product related to manufacturing industries or graduates related to training providers and to build quality into the service or training and education delivered.…”

Section: Total Quality Management (Tqm)mentioning

confidence: 99%

“…These teams will address problems by applying the correct tools and scientific approaches in a shared decision-making atmosphere (Spanbauer, 1995). TQM embraces the principle that organisations should listen to their customers, continually evaluate how well they are responding to their needs and initiate change in order to meet or exceed the expectations of the customers (Yudof & Busch-Vishniac, 1996). The inputs from employers and professional bodies should, therefore, inform decision-making.…”

Section: Tqm In Educationmentioning

confidence: 99%

Linkages Between Total Quality Management and the Outcomes‐based Approach in an Education Environment

Jager

Nieuwenhuis

2005

Quality in Higher Education

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South Africa has embarked on a process of education renewal by adopting outcomesbased education (OBE). This paper focuses on the linkages between total quality management (TQM) and the outcomes-based approach in an education context. Quality assurance in academic programmes in higher education in South Africa is, in some instances, based on the TQM model because of a strong focus on the employers of graduates. The development of performance standards and the identification of outcomes are highly relevant to quality management in educational systems.This is directly applicable to OBE, therefore, the purpose of this paper is to illustrate the linkages between TQM and OBE in an educational environment. The challenge is to successfully align TQM principles with OBE principles so that quality in higher education provisioning could be assured. This comparison will illustrate that the implementation of OBE in an academic environment does contribute to quality improvement. The future of an economic system is directly tied to the ability of a nation to establish and maintain a high quality higher education system with a strong focus on quality teaching and learning.

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Total Quality: Myth or Management in Universities?

Cited by 13 publications

References 0 publications

Total Quality Management Role in Organizational Change and Development - Case Study: Taif University

Total Quality Management Role in Organizational Change and Development - Case Study: Taif University

Quality Management and the University: A deafening clash of metaphors?

Linkages Between Total Quality Management and the Outcomes‐based Approach in an Education Environment

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