Tourism for All: Challenges and Issues Faced by People with Vision Impairment

Loi, Kim Ieng; Kong, Weng Hang

doi:10.1080/21568316.2016.1204357

Cited by 46 publications

(28 citation statements)

References 31 publications

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“…Therefore, a city that adapts to "Tourism for all" benefits all involved groups, both tourists and the citizens who live in that destination. For example, people with vision problems comprise one of the most neglected groups of tourists with disabilities [25]. A tourism policy for all represents an innovative response to the challenges of social exclusion and inequality while improving the economy of the tourism sector through job creation and regional development [26].…”

Section: Accessible Tourismmentioning

confidence: 99%

Portuguese and Spanish DMOs’ Accessibility Apps and Websites

Fernández-Díaz

Correia

Matos

2021

JTAER

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“Tourism for all” is based on three main aspects: accessible tourism, sustainable tourism and social tourism. Accessibility is an essential part of responsible and sustainable tourism. A sizable segment of the population comprises people who have a type of disability or people who are older and, as a result of age, experience diminished physical and/or mental abilities. The aim of this study is to analyze whether the mobile applications and websites of Portuguese and Spanish Destination Management Organizations (DMOs) are accessible. For this purpose, accessible destinations listed by the Tur4all project were taken as a sample for a quantitative exploratory study. Several tools related to accessibility were used to determine their level of compliance with the Web Content Accessibility Guidelines (WCAG) 2.1. The results reveal that the percentage of non-compliance with accessibility criteria is very high in DMOs in Portugal and especially in Spain. In conclusion, tourism for all is important, including its digital tools. The practical implications include guidance on accessibility for institutions and companies, as well as a need to raise awareness of its importance in the tourism sector. This is the only study that analyzes the accessibility of both apps and websites of the same institution according to the requirements in WCAG 2.1.

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Section: Accessible Tourismmentioning

confidence: 99%

Portuguese and Spanish DMOs’ Accessibility Apps and Websites

Fernández-Díaz

Correia

Matos

2021

JTAER

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“…However, adaptation is not possible in all tourism spots because of geographical conditions or heritage restrictions (Kim and Lehto, 2012). There is a gap between tourism facilities and disabled tourists' expectations, as universal design standards are formulated mainly by policymakers (Chikuta et al, 2019), and therefore further research is required on the expectations of disabled tourists (Loi and Kong, 2017).…”

Section: Universal Design and Online Accessibilitymentioning

confidence: 99%

“…As there is a diversity of physical restrictions and needssuch as deaf, blind or mobility restrictions (Figueiredo et al, 2012), developing an inclusive destination is a complex task. There is a lack of knowledge about this segment's heterogeneous needs and expectations, and the solutions for those needs are also difficult to provide (Loi and Kong, 2017). However, it is unanimous that destinations' design should provide the conditions for the implementation of inclusive tourism (Agovino et al, 2017) by adapting services for a diversity of impairments (McKercher and Darcy, 2018) through the collaboration of multiple stakeholders (Michopoulou et al, 2015).…”

Section: Introductionmentioning

confidence: 99%

Online communication of accessibility conditions in touristic spots: the design–communication gap in Porto destination

Casais

Castro

2020

JHTT

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Purpose It is important to design accessible destinations for disabled tourists. However, to attract this market segment, it is also important to efficiently communicate online the accessibility provided. This paper aims to analyse the online communication of physical accessibility conditions designed for disabled tourists, to discuss the existence or non-existence of a design–communication gap in tourist destinations. Design/methodology/approach The authors analysed the physical accessibility of a selection of touristic spots in Porto, Portugal. The online communication regarding the physical accessibility of these spots’ informative websites was also analysed. Subsequently, a content analysis of these same websites was conducted to ascertain whether accessibility conditions for disabled tourists are disclosed in line with the physical and online facilities observed. Findings The destination websites’ online contents targeting disabled tourists are generic and do not inform about all the accessible facilities provided by the touristic spots analysed. Originality/value The authors found a gap between the accessible destination design and its communication in destination websites. This situation creates a barrier for people with physical disabilities and it is particularly concerning, considering that this market segment seeks for information in online sources to plan trips and does not find on the internet all the information about the accessible facilities provided. This fact may hinder the positioning of destinations as inclusive places and impair accessible tourism competitiveness. A better online communication of the accessible destination design is recommended.

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“…The collaboration between different types of stakeholders in order to find solutions to raise the accessibility in tourism represents a research theme for many working papers in the field. In this context, the present and future visitors are also considered as stakeholders [19][20][21][22][23]. Considering the relationships and interactions as the stakeholders' causal scope [24] may represent a strategy for sustainable development of tourist destinations it becomes a necessity to develop a strategy that takes this aspect into consideration.…”

Section: Literature Reviewmentioning

confidence: 99%

Responsible Tourism—Integrating Families with Disabled Children in Tourist Destinations

et al. 2019

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This article addresses issues regarding the intention of responsible tourism to increase the accessibility of tourist destinations for children with disabilities and their families. The main objective of this research is to identify the barriers that families with disabled children confront during their touristic experiences and to find ways to diminish these barriers. In this respect, qualitative marketing research based on the focus group method was conducted. The research results revealed that the most important barriers faced by such families are attitude barriers, followed by physical barriers and a lack of information. Starting from these results, we proposed the higher involvement of national authorities and other stakeholders in strategies meant to decrease or remove the barriers faced by people with disabilities and their attendants in order to develop responsible tourism. Such strategies could firstly involve the development of a primary school curriculum by including educational programs that are meant to avoid attitude barriers. Secondly, other stakeholders could use new emerging technologies, such as virtual reality, to offer tourists the opportunity to experience some tourism products and places before they travel.

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Tourism for All: Challenges and Issues Faced by People with Vision Impairment

Cited by 46 publications

References 31 publications

Portuguese and Spanish DMOs’ Accessibility Apps and Websites

Portuguese and Spanish DMOs’ Accessibility Apps and Websites

Online communication of accessibility conditions in touristic spots: the design–communication gap in Porto destination

Responsible Tourism—Integrating Families with Disabled Children in Tourist Destinations

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