Tourism industry at times of crisis: a bibliometric approach and research agenda

Sampaio, Carlos; Farinha, Luí­s; Sebastião, João Renato; Fernandes, António

doi:10.1108/jhti-08-2021-0223

Cited by 16 publications

(8 citation statements)

References 93 publications

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“…The COVID-19 pandemic was a stark reminder of the way in which tourism supply and demand is sensitive to both natural and anthropogenic crises. As future pandemics, which may have similar devastating effects on the tourism industry, cannot be ruled out (Ivanova et al, 2021;Magno and Cassia, 2022), it is important to identify strategies and mechanisms that contribute towards the sector's recovery (Sampaio et al, 2022).…”

Section: Introductionmentioning

confidence: 99%

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Can online travel agencies contribute to the recovery of the tourism activity after a health crisis?

Peña

Andrews

Fernández

2023

JHASS

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PurposeOnline travel agencies (OTAs) have an important role to play in reactivating tourism activity following a health crisis by providing information about the health conditions of tourist destinations. Once developed, it is necessary to analyze the effectiveness of the information provided and ascertain whether the provision of such information effects the understanding of the value of using OTAs and, in turn, the intention to do so.Design/methodology/approachThis paper, based on an empirical case study conducted during the COVID-19 pandemic, examines whether following a health crisis, the quality of information provided by OTAs on the health conditions of tourist destinations and the perceived value of their offer generate a greater OTA services reuse intention, and signals, therefore, a return to travel.FindingsThe results show the quality of the information positively influences the perceived value, but not the OTA services reuse intention. Rather, the perceived value positively influences the OTA services reuse intention.Practical implicationsOverall, it can be suggested that providing quality health information for a destination is a necessary strategy because it contributes to increasing the perceived value of OTAs. To incentivize the intention for repeated use of OTA services, it is necessary to consider the perceived value that influences the intention to make repeat OTA reservations.Originality/valueThis research offers a novel perspective about the OTAs’ contribution to the recovery of the activity of the tourism industry after a health crisis. This contributes to achieving a more resilient sector in the face of future health crises.

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Section: Introductionmentioning

confidence: 99%

“…As future pandemics, which may have similar devastating effects on the tourism industry, cannot be ruled out (Ivanova et al. , 2021; Magno and Cassia, 2022), it is important to identify strategies and mechanisms that contribute towards the sector’s recovery (Sampaio et al. , 2022).…”

Section: Introductionmentioning

confidence: 99%

Can online travel agencies contribute to the recovery of the tourism activity after a health crisis?

Peña

Andrews

Fernández

2023

JHASS

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“…However, the growth of tourism crisis communication research over the years has resulted in a fragmented knowledge base (Liu‐Lastres, 2022). In addition, it appears that research development in THCCR is closely related to the emergence of crises in tourism (Sampaio et al, 2022; Ülker et al, 2022) such as severe acute respiratory syndrome (SARS), COVID‐19, crisis management and economic recession. Therefore, to gain a better understanding of the knowledge structure and evolution of THCCR, it is important to systematically review and organise research in tourism crisis communication, regardless of the occurrence of tourism crises.…”

Section: Introductionmentioning

confidence: 99%

Breaking waves: A bibliometric odyssey on crisis communication in tourism and hospitality (1980–2022) and paving the path for future research

Upadhyay,

Chaskar,

Sigala

2023

Contingencies & Crisis Mgmt

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Tourism and hospitality crisis communication research (THCCR) has produced a large corpus of literature with a disparate set of themes since 1980. Few studies have traced the growth of crisis communication in tourism research. In this paper, we attempt a state‐of‐the‐art examination of the growth and development of THCCR by adopting a quantitative bibliometric approach. The analysis traces the development of the social, intellectual and conceptual structures of the field along with its thematic evolution. The analysis reveals three dominant clusters of themes, namely: crisis communication and social media; tourism, crisis and disaster and crisis management and COVID‐19. The findings provide several theoretical and practical implications. The study concludes by providing directions for future research.

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“…After the global pandemic generated by COVID-19, the tourism sector needs to rethink changes in its actions and strategies that will contribute to achieving a more resilient sector and make it better prepared to combat the effects that crises with similar characteristics may trigger (Kumar et al , 2022; Li et al , 2022). This is a position that also affects the hotel industry, given that it too must identify strategies and mechanisms that contribute to helping the sector recover activity (Sampaio et al , 2022).…”

Section: Introductionmentioning

confidence: 99%

The role of health and safety protocols and brand awareness for the recovery of hotel activity following a health crisis

Peña

Andrews

Torrico-Jódar³

2023

JHTI

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PurposeThis paper examines whether following a health crisis the use of health and safety protocols and hotel brand awareness influences hotel perceived value and intention to visit.Design/methodology/approachUsing an experimental design, the study evaluates the effectiveness of the use of health and safety protocols and the moderating effect of brand awareness on perceived value and intention to visit.FindingsThe results show that the hotels using health and safety protocols (compared to those that do not use them) will achieve a higher perceived value and intention to visit. In addition, the awareness of brand does not moderate the effect of the health and safety protocols on perceived value and intention to visit.Practical implicationsThis research identifies mechanisms for future consideration by hotel companies to promote the recovery of their activity after a health crisis. Specifically, using health and safety protocols will result in the market evaluating the brand more highly and produce a greater intention to visit. At the same time, the research indicates that regardless of whether the brand is well-known or not, the use of a health and safety protocol is advantageous.Originality/valueThis study offers new insights that can be useful for developing a resilient hotel sector in the face of future health crises. Specifically, the results show progress in understanding the effects that the use of health and safety protocols and brand awareness have on key consumer variables for the recovery of the sector in a post-pandemic context.

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Tourism industry at times of crisis: a bibliometric approach and research agenda

Cited by 16 publications

References 93 publications

Can online travel agencies contribute to the recovery of the tourism activity after a health crisis?

Can online travel agencies contribute to the recovery of the tourism activity after a health crisis?

Breaking waves: A bibliometric odyssey on crisis communication in tourism and hospitality (1980–2022) and paving the path for future research

The role of health and safety protocols and brand awareness for the recovery of hotel activity following a health crisis

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