“…The United Nations Educational, Scientific and Cultural Organisation (UNESCO) recommends cities to develop sustainable tourism practices, including replacing mass tourism with high-quality tourism (UNESCO, 2016). Although, strictly speaking, mass tourism refers simply to large numbers of people and not necessarily bad-quality tourism, empirical evidence in the literature supports an association between the two concepts: mass tourism and a poor visitor experience (Reisinger, 1994;Troitiño & Troitiño, 2010;Álvarez, 2018;Harrison & Sharpley, 2017;Opačić, 2019;Karamehmedović, 2020;Méndez et al, 2020). Moreover, mass tourism may have multiple negative impacts on urban destinations, which can affect both visitor satisfaction and the quality of life of local residents, which increases the conflict (Stecker & Hartmann, 2019).…”