Tourist guides facing the impacts of the pandemic COVID-19

Nazlı, Murat

doi:10.1080/13683500.2021.1997943

Cited by 12 publications

(12 citation statements)

References 9 publications

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“…), rapid digital transformation has been experienced in many sectors, especially with the effect of the COVID-19 pandemic, and the use of technology has become an indispensable element of daily work and life more than ever. It has been observed that tour guides, who are the promotional faces of their countries, have experienced economic, social, and psychological problems due to the COVID-19 pandemic in addition to their many chronic, legal, professional, and personal problems (Ap & Wong, 2001;Batman, 2003) (Nazli, 2021). New COVID-19 safety measures such as wearing face masks, using hand sanitizing gels, and maintaining social distancing have reshaped tour guiding (Galí, 2022, p. 789).…”

Section: Digital Transformation In Tour Guiding Professionmentioning

confidence: 99%

A new alternative in the field of tour guiding emerging after COVID-19: Online guided virtual tour

Kavak,

Emir,

Arslantürk

2024

Journal of Tourism Leisure and Hospitality

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In this study, it is aimed to evaluate online guided virtual tours, which started to be massified for the first time with the COVID-19 pandemic, as an alternative in the context of the tour guiding profession and to address them in a holistic manner. The pandemic is known to have accelerated the pace of digitalization globally and transformed many professions. It is seen that the tour guiding, which is considered one of the key stakeholders of the tourism sector, is also faced with new alternative practices in the face of this digitalization. Among these new applications, online guided virtual tours, which have become massive with the impact of global sharing platforms such as Airbnb and TripAdvisor, are considered as an alternative in the tour guide profession. Considering that digital and virtual applications have become widespread in recent years and have the potential to grow gradually, the investigation of online guided virtual tours, which are predicted to create an important alternative in the field of tour guiding, is important in terms of providing a perspective to the tour guiding profession and stakeholders. In this conceptual study, an evaluation and some suggestions are given in terms of the possible usage areas of these virtual tours in the field of tour guiding and their impact on the future of the profession.

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Section: Digital Transformation In Tour Guiding Professionmentioning

confidence: 99%

A new alternative in the field of tour guiding emerging after COVID-19: Online guided virtual tour

Kavak,

Emir,

Arslantürk

2024

Journal of Tourism Leisure and Hospitality

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“…To conclude, though much of the literature has been tested on online reviews, hotel employee behavior and consumer engagement behavior from a self-efficacy perspective (Bravo et al , 2020; Hwang et al , 2021), the literature on the sources of self-efficacy within P2P online travel platforms is limited. As tourism service products showed extreme vulnerability during COVID-19 pandemic (Galí, 2022; Nazli, 2022), it would be helpful to explore the sources of LTG’s self-efficacy in P2P online travel platforms and the role it plays during times of uncertainty.…”

Section: Literature Reviewmentioning

confidence: 99%

Tour guides’ self-efficacy and resilience capability building through sharing economy platforms

Shang

Fan²,

Buhalis³

2023

IJCHM

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Purpose This study aims to explore how the local tour guides (LTGs) operate through the sharing economy platform. This study explores how LTGs have responded to the COVID-19 pandemic restrictions using self-efficacy and other resources to improve resilience and performance. This study also delineates the working mechanisms of peer-to-peer (P2P) platform-enabled, dynamic capability building processes, in the tourism sharing economy. Design/methodology/approach This research adopted an interpretive approach to understand the focal phenomenon using two types of data. A total of 40 semi-structured interviews with LTGs and 26,478 online tourist reviews from tour guide service participants’ before and during the COVID-19 pandemic were used. Findings The findings of this study revealed that LTGs used sharing economy platforms to arrange flexible tour guide services. Resilience emerged through dynamic capability that addressed contextual factors in real time. LTGs coordinated different resources and customers during a time of uncertainty. Different sources of self-efficacy and types of dynamic capability were identified. The interplay between LTGs’ self-efficacy and dynamic capability was also delineated. Practical implications The findings provide guidance for LTGs on P2P platforms and other sharing economy sectors on how diverse resources enabled by the sharing economy can enhance resilience during times of uncertainty. LTGs that engage with contextual information and are dynamic can adopt itineraries and services that will benefit tourists and their business. Originality/value This study contributes to the sharing economy literature by theorizing the working flow that enables LTGs to exert self-efficacy and leverage dynamic capability on P2P platforms. This study also contributes by linking resilience to contextual factors in real time. The outcomes provide guidance for LTGs to remain competitive and establish resilience in uncertain environments.

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“…COVID-19 has brought great changes to freelance tour guides who lack organizational support, have no basic salary, have no business, have difficulty surviving and may experience anxiety and fear, etc. ( Nazli, 2022 ). In contrast to regular employees, who can largely rely on organizational crisis management, human resource management, and other relevant measures to mitigate the effects of COVID-19, freelance tour guides cannot rely on such measures ( Bichler et al, 2021 ; He et al, 2020 ).…”

Section: Introductionmentioning

confidence: 99%

“…However, only a few articles have been published thus far in relation to tour guides and the pandemic. As research subjects, Nazli (2022) examined the impact of the pandemic on local tour guides and how they reshaped themselves in response to these impacts. In the meantime, Gali (2022) revealed the professional impact of the pandemic on over 800 tour guides from 36 countries and their current occupational requirements.…”

Section: Introductionmentioning

confidence: 99%

Why do freelance tour guides still stay after the attack of COVID-19：A path-dependent perspective

Yan

Zhang

2023

Journal of Hospitality and Tourism Management

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Tourist guides facing the impacts of the pandemic COVID-19

Cited by 12 publications

References 9 publications

A new alternative in the field of tour guiding emerging after COVID-19: Online guided virtual tour

A new alternative in the field of tour guiding emerging after COVID-19: Online guided virtual tour

Tour guides’ self-efficacy and resilience capability building through sharing economy platforms

Why do freelance tour guides still stay after the attack of COVID-19：A path-dependent perspective

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