Tourist Perceptions About the Implementation of CHSE in Greater Bandung: A Preliminary Study

Ningrum, Harini Fajar; Septyandi, Chandra Budhi

doi:10.35313/jtos.v1i1.5

Cited by 3 publications

(1 citation statement)

References 12 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…In line with these results, research related to the hospitality industry in the city of Bandung more and more hotels understand the importance of CHSE certification and shows that 145 hotels, as of February 2021, have successfully implemented CHSE well (Maulina et al, 2021). It shows an improvement over previous preliminary research, where tourists dominated by millennials assess that the implementation of CHSE is needed and still needs to optimize in the city of Bandung (Ningrum & Septyandi, 2021). The development phenomenon needs to increase consumer confidence in almost all cities in Indonesia through the intervention of the Indonesian government with the CHSE certification program is necessary to review its implementation by hotels in the city of Palembang.…”

Section: Introductionmentioning

confidence: 64%

The Level of consumer confidence in the implementation of CHSE (Clean, Healthy, Safety, Environment Sustainability) hotel certification during the Covid-19 pandemic in Palembang City, Indonesia

Zulkifli¹,

Karo

Jaya³

2023

JASTH

View full text Add to dashboard Cite

This research identifies and measures hotel consumers' trust regarding the application of CHSE (clean, healthy, safety, and environmental sustainability) in three, four, and five-star hotels in Palembang during the COVID-19 pandemic. CHSE certification is a program from the Ministry of Tourism and Creative Economy of the Republic of Indonesia to increase consumer confidence in reusing hotel services. The study used direct observation techniques in restaurants and distributed questionnaires to respondents. This descriptive-analytic survey uses a questionnaire as a variable measurement scale. The research population is star hotel guests who have received CHSE certification, with a sample of 602 respondents. The study results show that respondents dominated by women, millennials, and generation Z, the choice of visiting 3-star and 4-star hotels, the purpose of visits to carry out tasks and attend events, while the phenomenon of staycation destinations began to grow during the pandemic by 17 percent. Concerning the CHSE, there was a 10.9 percent growth in confidence in implementing the CHSE with the opportunity for Covid-19 transmission. The seriousness of the implementation of CHSE has yet to meet consumers' perspectives, and only three of the thirteen indicators have met consumer expectations with an average value of 83 percent. In addition, there is a shift in consumer considerations in choosing hotels, from consumers sensitive to price and cleanliness factors. In contrast, the CHSE implementation factor has become a consideration of 51 percent of respondents.

show abstract

Section: Introductionmentioning

confidence: 64%

The Level of consumer confidence in the implementation of CHSE (Clean, Healthy, Safety, Environment Sustainability) hotel certification during the Covid-19 pandemic in Palembang City, Indonesia

Zulkifli¹,

Karo

Jaya³

2023

JASTH

View full text Add to dashboard Cite

show abstract

Overview of the Implementation of Chse Certification in Hotel Services in the Yogyakarta Specila Region of Indonesia

Hariyono

Sujoko²

2023

RS Global - IJITSS

View full text Add to dashboard Cite

The impact of Covid-19 has brought more attention to tourism. The scale of the threat and risk posed by the Covid-19 pandemic is significantly reducing the willingness of tourists to stay in hotels. Cleanliness, Health, Safety and Environmental Sustainability (CHSE) promotes a clean, healthy, safe and friendly environment. CHSE is a policy implemented by the government, specifically the Indonesian Ministry of Tourism and Creative Industries, to prevent the spread of the Covid-19 pandemic in Indonesia. The purpose of this study is to review the impact of the pandemic on the hotel service sector and the extent of the implementation of CHSE in the hotel service sector in the special region of Yogyakarta. This study was conducted to see the extent to which CHSE certification is applied to the hotel sector in the Yogyakarta area. Data collection was carried out with secondary data presented on the official government website regarding CHSE-certified hotels, data for all hotels both in terms of room availability, number of rooms in the era before the pandemic and after the epidemic. Then analyzed with descriptive statistics and SPSS analysis with paired t-test for further discussion and conclusions drawn. Based on this research data, it is known that COVID-19 has a significant impact on tourist visits and the number of hotel rooms sold. The number of tourists both local and tourists foreign experienced a significant decline at the peak of the pandemic in 2020 in a row (p=0,016) and (p=0,032), but began to rise again in 2021. Likewise, the number of hotel rooms sold experienced a significant decline at the peak of the pandemic in 2020 (p=0,000) but began to rise again in 2021. data on This study also shows that the number of hotels that have been certified CHSE is still very low in the special area of Yogyakarta, which is 18.79%, so it is recommended that more hotels apply for CHSE certification to increase tourist interest in staying, visitor satisfaction, and a sense of trust and comfort visitors.

show abstract

Certification of Cleanliness, Health, Safety and Environmental Sustainability as Research and Development Opportunities in Various Fields of Business Services: A Literature Review

Hariyono

Sujoko²,

Wening³

2022

RS Global - IJITSS

View full text Add to dashboard Cite

The impact of Covid-19 has given more attention to the tourism sector. The level of threat and risk from the Covid-19 pandemic significantly reduces the intention of tourists to stay at hotels. Cleanliness, Health, Safety and Environmental Sustainability (CHSE) promotes a clean, healthy, safe and friendly environment. CHSE is a policy implemented by the government, especially by the Indonesian Ministry of Tourism and Creative Economy in preventing the spread of the Covid-19 pandemic in Indonesia. The purpose of this study was to determine the impact of implementing the CHSE protocol in the tourism, hospitality, and restaurant sectors during the Covid-19 pandemic and to see future research opportunities that might be carried out regarding the implementation of the CHSE protocol in Indonesia. This study is a literature review study to see the impact of the implementation of the CHSE protocol on various business sectors. This research was conducted by collecting articles through the Mandeley search engine, Google Scholar, Google. The articles used are articles published in the last 5 years maximum, then analysis and conclusions are drawn. Based on the results of a study of 13 articles, it was found that the implementation of CHSE was able to have a positive impact on companies, especially in restoring economic performance in the business and tourism sectors. From the results of the review, 67% of the CHSE protocols were applied to the tourism sector, 20% in the hotel sector and 13% in the restaurant sector. The impact of implementing CHSE in various sectors, which has the most impact on the economy and 28% interest in visiting tourist attractions. In addition, there are also other impacts of the implementation of CHSE, namely the level of visitor confidence by 18%, visitor satisfaction by 9%, comfort by 9%, Thrust 18% and a sense of security by 18%. The application of CHSE is urgently needed in the tourism, hotel and restaurant sectors to increase the level of the economy during the Covid-19 pandemic. The implementation of CHSE is prioritized in the tourism sector because it has a contribution to the country's economy.

show abstract

Tourist Perceptions About the Implementation of CHSE in Greater Bandung: A Preliminary Study

Cited by 3 publications

References 12 publications

The Level of consumer confidence in the implementation of CHSE (Clean, Healthy, Safety, Environment Sustainability) hotel certification during the Covid-19 pandemic in Palembang City, Indonesia

The Level of consumer confidence in the implementation of CHSE (Clean, Healthy, Safety, Environment Sustainability) hotel certification during the Covid-19 pandemic in Palembang City, Indonesia

Overview of the Implementation of Chse Certification in Hotel Services in the Yogyakarta Specila Region of Indonesia

Certification of Cleanliness, Health, Safety and Environmental Sustainability as Research and Development Opportunities in Various Fields of Business Services: A Literature Review

Contact Info

Product

Resources

About