Tourist Satisfaction as the Key to Destination Survival in Pahang

Sukiman, Mohd Fauzi; Omar, Shida Irwana; Muhibudin, Masitah; Yussof, Izatul; Bahaj, Mohamed

doi:10.1016/j.sbspro.2013.08.404

Cited by 65 publications

(49 citation statements)

References 31 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Tourists' expectations determine their perception of the performance of services and products in addition to their opinions on their travel experiences. Travelers' motivation subsequently influences their satisfaction [139]. Through our research, we attempted to recognize the major religious, socio-cultural, and economic impacts on local communities caused by sustainable tourism development in Pakistan.…”

Section: Discussionmentioning

confidence: 99%

The Influence of Islamic Religiosity on the Perceived Socio-Cultural Impact of Sustainable Tourism Development in Pakistan: A Structural Equation Modeling Approach

et al. 2019

View full text Add to dashboard Cite

Typically, residents play a role in developing strategies and innovations in tourism. However, few studies have sought to understand the role of Islamic religiosity on the perceived socio-cultural impacts of sustainable tourism development in Pakistan. Previous studies focusing on socio-cultural impacts as perceived by local communities have applied various techniques to explain the relationships between selected variables. Circumstantially, the structural equation modeling (SEM) technique has gained little attention for measuring the religiosity factors affecting the perceived socio-cultural impacts of sustainable tourism. This investigation aims to address such limitations in this area of scientific knowledge by applying Smart PLS-SEM, developing an empirical approach, and implementing Smart-PLS software V-3.2.8. The proposed tourism model predicts the effects of the religiosity level on the perceived socio-cultural impacts of sustainable tourism development. In this study, we examine the relationships among religious commitments, religious practice, and religious belief and the socio-cultural effects of sustainable tourism. Our research identifies influential factors through an extensive literature review on communities’ religiosity and the socio-cultural impacts of developing sustainable tourism. We examine and analyze data based on 508 residents’ responses. The findings reveal an R² value of 0.841, suggesting three exogenous latent constructs, which collectively elucidate 84.10% of the variance in the perceived socio-cultural impact of sustainable tourism. The findings reveal that religious respondents with a higher religiosity level have a positive attitude towards developing sustainable tourism. These findings are helpful to understand the dynamics of communities’ perceptions, behaviors, quality of life, cultural aspects, and religiosity factors affecting sustainable tourism in Pakistan. This study is novel in the context of Pakistani cultural and social norms, and this study’s implications may provide further direction for researching and developing sustainable tourism in the northern regions of Pakistan.

show abstract

Section: Discussionmentioning

confidence: 99%

The Influence of Islamic Religiosity on the Perceived Socio-Cultural Impact of Sustainable Tourism Development in Pakistan: A Structural Equation Modeling Approach

et al. 2019

View full text Add to dashboard Cite

show abstract

“…In addition, exceptional service quality is a source of differentiation and competitive advantage (Mcquilken et al, 2000). Generally, tourist's satisfaction towards a destination is seen as an individual's assessment levels with the service performance that exceeds his or her expectations (Tribe & Snaith, 1998;Sukiman et al, 2013). Previously, Woodside, Frey and Daly (1989) also considered tourist's satisfaction as a post-purchase construct that is related to how much a consumer likes or dislikes a service or product after experiencing or consuming it.…”

Section: Tourist Satisfactionmentioning

confidence: 99%

The effects of service quality on international tourist satisfaction and loyalty: Insight from Vietnam

Thi¹,

Huy²,

Van³

et al. 2020

10.5267/j.ijdns

View full text Add to dashboard Cite

This study focuses on investigating the relationship between tourist quality service, satisfaction and loyalty among international visitors who came to Vietnam. Specifically, this research also aims to discover the mediating effects of tourist satisfaction on the relationship between tourist quality service and loyalty (revisit and recommend to others). By using the data collected from 516 international visitors who travelled in Vietnam, authors use a meta-analytic path analysis to show that only two factors of tourist quality service had significant effects on tourist satisfaction and loyalty, including tangibles and responsiveness. Moreover, tangibles and responsiveness not only had direct effects, but they also they had some indirect impacts on tourist loyalty throughout tourist satisfaction. Interestingly, the relationship between tourist satisfaction and their loyalty was strongest.

show abstract

“…2011). Accessibility to destination and services creates a positive impact on purchase decision making behavior (Hussain, 2014;Sukiman, et al, 2013). As the tourists satisfaction also depends on the service quality provided to the tourist Al-Abaneh, 2013;Mosahab, et al, 2010;, which also helps the hotels to positively affect their Hotel Image by which tourists perception increases for revisit intention Artuger, et al, 2013).…”

Section: Literature Reviewmentioning

confidence: 99%

Influence of Customer Perceived Value on Tourist Satisfaction and Revisit Intention: A study on Guesthouses in Maldives

Waheed¹,

Hassan²

2016

IJABM

View full text Add to dashboard Cite

show abstract

Tourist Satisfaction as the Key to Destination Survival in Pahang

Cited by 65 publications

References 31 publications

The Influence of Islamic Religiosity on the Perceived Socio-Cultural Impact of Sustainable Tourism Development in Pakistan: A Structural Equation Modeling Approach

The Influence of Islamic Religiosity on the Perceived Socio-Cultural Impact of Sustainable Tourism Development in Pakistan: A Structural Equation Modeling Approach

The effects of service quality on international tourist satisfaction and loyalty: Insight from Vietnam

Influence of Customer Perceived Value on Tourist Satisfaction and Revisit Intention: A study on Guesthouses in Maldives

Contact Info

Product

Resources

About