Toward a better understanding of dental appointment‐keeping behavior

Lapidos, Adrienne; Shaefer, H. Luke; Gwozdek, Anne E.

doi:10.1111/cdoe.12193

Cited by 25 publications

(28 citation statements)

References 44 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…They recommend to incorporating the measured oral health literacy approach to increase the ability of understanding and decision making of the patients. 14 In several dental researches it has been evidently proved that OHL associated with better dental appointment keeping behavior, 6,23 people with dysfunctional ability to socially interact and self expression (alexithymia), 24 better children oral health status, 9 regular follow up care,(15) low prevalence of caries and periodontal disease. 5 Therefore, OHL considered as the way to access and understand oral health information, interpret the information correctly and implicate in correct decision making.…”

Section: Discussionmentioning

confidence: 99%

“…Globally, many studies linked low OHL of the people with an overall inadequate oral health status, reduced dental appointment keeping behaviour, low understanding medicine leaflets and increased hospital admissions. [4][5][6] Understanding level of OHL is essential for bridging the communication gap between patients and dentists. 3 In Pakistan, there is limited literature that identifying barriers in local population.…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Measuring Oral health literacy in dental patients: Contribution towards preventive dentistry in Pakistan

Ahmed¹,

Shah²,

Khayyam³

et al. 2018

J Pak Dent Assoc

View full text Add to dashboard Cite

Oral health literacy (OHL) is essential for identification of ways to access health related information and its application to control over the healthy life. Oral health literacy covers knowledge and reading skills, understanding/comprehension and decision-making skills. This study aimed to measure the OHL level of patients attending private dental hospital. METHODOLODY: Cross-sectional descriptive study design was used. After taking informed consent the validated modified structured Functional Oral Health Literacy questionnaire (OHL-L) was administered consisted of demography, oral health knowledge and oral health literacy items. RESULTS: A total of 285 participants (131 male and 154 female) included in the study. The mean age of participants was 38.2 years (standard deviation [SD] = 1.3). Overall, 32(11.2%) had inadequate, 164(57.5%) had marginal and 89(31.2%) had adequate oral health literacy. There was statistically significant difference among OHL-Levels with age groups (p=.001) and educational years (p=.002). CONCLUSION: The study concluded that marginal oral health literacy pertaining in the adult patients visiting private dental hospital. There is a need to look at the health literacy in the context of large systems-social systems, cultural systems, education systems and public health systems. Further investigation is needed to develop appropriate intervention strategies to improve oral health literacy for better oral health outcomes. The effectiveness of the health program lies in the fact that people need to understand and interpret it correctly to lead a good quality of life.

show abstract

Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Measuring Oral health literacy in dental patients: Contribution towards preventive dentistry in Pakistan

Ahmed¹,

Shah²,

Khayyam³

et al. 2018

J Pak Dent Assoc

View full text Add to dashboard Cite

show abstract

“…A number of research studies focusing on dental patients have found the management of pain and anxiety greatly influences their perceptions of service quality [ 24 ] and furthermore lack of attendance at appointments is largely due to anxiety around dental treatments [ 11 , 23 ]. It may be that our sample of patients reflected those with moderate to low dental anxiety, who attended their appointments and thus were able to provide data relating to their experience.…”

Section: Discussionmentioning

confidence: 99%

Exploring implementation of an electronic referral management system and enhanced primary care service for oral surgery: perspectives of patients, providers and practitioners

Goldthorpe

Sanders

Macey

et al. 2018

BMC Health Serv Res

View full text Add to dashboard Cite

BackgroundA specialist primary care oral surgery service combined with an electronic referral management and triage system was developed in response to concerns raised around overburdened secondary care services in the UK. Whilst the system has the potential to manage conflicting demand for oral surgery services against an objective need, the new pathway represents a number of challenges to existing working practices and could compromise the sustainability of existing hospital services. The aim of this research was to carry out a qualitative exploration of implementation of a new intervention to gain insight into how these challenges have manifested and been addressed.MethodsViews were sought from stakeholders (dentists, hospital staff, commissioners and patients) at various time points over 3 years during and after implementation using semi-structured interviews. Normalization Process Theory informed a qualitative thematic analysis which was carried out using data from interview transcripts to identify important emerging issues.ResultsThemes emerging from the data were; amenability to change and assimilation into practice (primary care dentists), compliance and governance, changing perceptions of impact (secondary care staff and commissioners) understanding change in service provision and priorities for treatment (patients). The new pathway impacted stakeholders at different stages of implementation.ConclusionElectronic referral management with a primary care advanced service for oral surgery was successfully implemented in a specific area of the UK. The service model evaluated has the potential to be expanded across a wider geographical footprint and to support demand management in other specialist services.

show abstract

“…The impact of missed dental appointments is not as simple as it appears, as the patient not only denies dental care to himself but others as well [ 4 ]. At the same time, they interrupt their continuity of care, affect workflow, waste resources, and reduce population-wide access to care [ 1 , 5 - 6 ].…”

Section: Introductionmentioning

confidence: 99%

Why Do Patients Miss Dental Appointments in Eastern Province Military Hospitals, Kingdom of Saudi Arabia?

Shabbir¹,

AlZahrani²,

Khalid³

2018

Cureus

View full text Add to dashboard Cite

No-shows for scheduled appointments are a frequent occurrence, creating unused appointment slots and reducing patient quality of care and access to services while increasing loss to follow-up and medical costs. The aim of our study was to determine the factors that lead to patients missing their dental appointments in Eastern Province Military Hospitals, Kingdom of Saudi Arabia. The study population included military personnel and their families attending the dental clinics of these hospitals. In our study, the percentage of missed appointments was 58.1%, while 54.4% of participants canceled dental appointments in the past. Thirty-six percent preferred morning appointments while 56% preferred an afternoon appointment and were likely to miss a morning appointment if given one. The most common reasons for missing an appointment were forgetting about it (24.3%) and the inability to get time off either from work or school (15.4%); 1.5% of patients stated they had a bad dental experience and feared dental treatment while the unavailability of transport accounted for 0.7% of patients. Of the reasons given for canceling an appointment, the inability to get time off from work/school was the most common (22.1%) while a dislike for treatment was the least common (0.7%). Canceling an appointment was significantly correlated with missing an appointment among the surveyed sample (P=0.00). In our research, 60.3% of participants still relied on their personal diary to remember appointments, which could be a reason for the high rate of missed appointments. Fifty-nine percent of respondents felt that missing an appointment was important to them, while 72% stated that missed appointments could affect the work of the clinic but still believed that automatic appointments should be given to patients who missed them and a change be made accordingly. Since major factors included a lack of a reminder message and appointments scheduled at inconvenient timings, some steps that can help reduce the frequency of missed appointments include sending a reminder message to patients, giving preference to their schedules for appointments, giving patients shorter appointments, reducing intervals between subsequent appointments, and educating patients regarding the treatment plan, to reduce anxiety.

show abstract

Toward a better understanding of dental appointment‐keeping behavior

Abstract: Appointment-keeping interventions could simultaneously address social factors that exacerbate illness and improve workflow and finances. There arises an opportunity to design innovative patient-centered interventions tailored to particular barriers.

Cited by 25 publications

References 44 publications

Measuring Oral health literacy in dental patients: Contribution towards preventive dentistry in Pakistan

Measuring Oral health literacy in dental patients: Contribution towards preventive dentistry in Pakistan

Exploring implementation of an electronic referral management system and enhanced primary care service for oral surgery: perspectives of patients, providers and practitioners

Why Do Patients Miss Dental Appointments in Eastern Province Military Hospitals, Kingdom of Saudi Arabia?

Contact Info

Product

Resources

About