2020
DOI: 10.1002/tie.22179
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Toward a conceptual framework explaining the strategic factors responsible for mobile product innovation success in an emerging African market

Abstract: This study investigates and then develops a conceptual framework explaining the strategic factors responsible for mobile product innovations success in an emerging market. Our methodology is based on a qualitative case study research design approach using grounded theory concerning Safaricom's organization and product innovations in East African markets and Kenya in particular. We find that Safaricom's innovation success stems from a combination of four winning strategic factors: continuous innovation, reconfi… Show more

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Cited by 6 publications
(4 citation statements)
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“…The four deterministic factors includes: Business demographics, product innovations, market strategy and market trends together analyze the shift in the performance of the company. In the telecommunication industry in Africa [ 26 ], statistical analysis was carried out to evaluate the main factors responsible for business performance. In order to evaluate critical factors, customer reviews were taken into account and a business design was prepared to carry out the pros on cons of several factors affecting the industry sector of the company.…”
Section: Business Success and Investor-business-market Interplaymentioning
confidence: 99%
“…The four deterministic factors includes: Business demographics, product innovations, market strategy and market trends together analyze the shift in the performance of the company. In the telecommunication industry in Africa [ 26 ], statistical analysis was carried out to evaluate the main factors responsible for business performance. In order to evaluate critical factors, customer reviews were taken into account and a business design was prepared to carry out the pros on cons of several factors affecting the industry sector of the company.…”
Section: Business Success and Investor-business-market Interplaymentioning
confidence: 99%
“…On the one side, as environmental rules improve and customers become more environmentally conscious, businesses are faced with more restraints (Schaltegger and Synnestvedt, 2002 ). Enterprises can only get distinctive competitive advantages by incorporating environmental issues into strategic height (Ngugi et al, 2021 ). On the other hand, due to the combined externalities of significant investment costs and high risk associated with environmental management, businesses have little motivation to pursue green solutions (Dar et al, 2022 ).…”
Section: Introductionmentioning
confidence: 99%
“…Other studies have examined causes of churn and retention (Bhatia and Chanda, 2016;Jain, 2017;Kaur and Soch, 2018). The focus of very few studies has been on service adoption (Lin et al, 2015;Lee et al, 2015;Premkumar and Rajan, 2013) or understand the factors responsible for the success of mobile products innovations (Ngugi et al, 2021).…”
Section: Introductionmentioning
confidence: 99%
“…, 2015; Lee et al. , 2015; Premkumar and Rajan, 2013) or understand the factors responsible for the success of mobile products innovations (Ngugi et al. , 2021).…”
Section: Introductionmentioning
confidence: 99%