“…Recently, several universities borrowed the smart city concept at the campus scale, particularly to improve the still less investigated O&M phase and provide more satisfactory user experience and optimal resources use (De Angelis et al, 2015;Villegas-Ch et al, 2019;Lu Q et al, 2020;Ward et al, 2021). Indeed, university assets could represent a "little city in the city" with both a variety of users (e.g., students, professors, researchers, external people, facility managers, and administrative staff) and services (e.g., lecturers, courses, and seminars) (Abdullah et al, 2019), leading a highly dynamic and variable environment, which represents a complex system to manage (Naticchia et al, 2019). The presence of several heterogeneous users with different aims and schedules provides a high level of unpredictability both in standard scenarios and even more in emergency ones, when panic stresses user behavior (Naticchia et al, 2019).…”