In chordates, energy buffering is achieved in part through phosphocreatine, which requires cellular uptake of creatine by the membrane‐embedded creatine transporter (CRT1/SLC6A8). Mutations in human slc6a8 lead to creatine transporter deficiency syndrome, for which there is only limited treatment. Here, we used a combined homology modeling, molecular dynamics, and experimental approach to generate a structural model of CRT1. Our observations support the following conclusions: contrary to previous proposals, C144, a key residue in the substrate binding site, is not present in a charged state. Similarly, the side chain D458 must be present in a protonated form to maintain the structural integrity of CRT1. Finally, we identified that the interaction chain Y148‐creatine‐Na+ is essential to the process of occlusion, which occurs via a “hold‐and‐pull” mechanism. The model should be useful to study the impact of disease‐associated point mutations on the folding of CRT1 and identify approaches which correct folding‐deficient mutants.