2010
DOI: 10.1177/0095399710362524
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Toward a Theoretical Framework for Ethical Decision Making of Street-Level Bureaucracy

Abstract: Much research has been done on the way in which individuals in organizations deal with their discretion. This article focuses on the literature on street-level bureaucracy and the literature on ethical decision-making. Despite their shared attempt to explain individual behaviour and decision-making, these research traditions have been developed quite independently. Moreover, while they both list relevant influencing factors, they do not succeed entirely in clarifying how and under which circumstances these fac… Show more

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Cited by 93 publications
(101 citation statements)
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References 106 publications
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“…Decision-making based on ethical principles includes the application of ethical guiding guidelines, considering the interaction of a set of ethical norms in the solution of the dilemma (LOYENS and MAESSCHALCK, 2010). The decision is considered ethical if it considers positive or negative consequences to other individuals, societies or organizations.…”
Section: The Code Of Ethics and Ethical Decision-makingmentioning
confidence: 99%
“…Decision-making based on ethical principles includes the application of ethical guiding guidelines, considering the interaction of a set of ethical norms in the solution of the dilemma (LOYENS and MAESSCHALCK, 2010). The decision is considered ethical if it considers positive or negative consequences to other individuals, societies or organizations.…”
Section: The Code Of Ethics and Ethical Decision-makingmentioning
confidence: 99%
“…Policy actors routinely dealt with diverse barriers emanating from conflicting stakeholder values, conflicting perceptions of stakeholder roles, lack of trusted relationships, lack of stakeholder support for MPA policy outcomes, fragmented and disjointed decision making across scales, uncertain and contested science, resistance to change within bureaucracies, dealing with multiple accountabilities (self, stakeholders, officials), and dealing with self-interested attempts to exhort influence and control. Addressing these barriers depends on the individual will of policy actors to take action (see Lipsky 1980;McLaughlin 1987;Loyens and Maesschalck 2010). Policy actors in the GBR took action to overcome governance barriers in three ways: 1) by using discretion, 2) through participation and collaboration strategies; and 3) by improvising.…”
Section: Discussionmentioning
confidence: 99%
“…They are at the frontline of policy and deal with the gap between policy "in theory" (i.e., legislative goals) and "in practice" (policy outcomes) (Loyens and Maesschalck 2010). Policy actors have considerable discretion to constitute and apply policy in different management settings (Lipsky 1980).…”
Section: Policy Actors and Discretion-street Level Bureaucracymentioning
confidence: 99%
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“…Officers develop distinctive 'styles' of performing their duties that are shaped by their attitudes and values (Jackson and Wade 2005). Officers might cope differently with similar occupational strains and may thus develop different styles (Loyens and Maesschalck 2010). As Lipsky (2010) argues, street-level bureaucrats, like everyone else, have personal standards.…”
Section: Fifty Shades Of Blue (Officer Variables)mentioning
confidence: 99%