Toward a Value Metrics—A Service-Dominant Logic View

Siddike, Md. Abul Kalam; Hidaka, Kazuyoshi

doi:10.1007/978-3-319-41947-3_18

Cited by 2 publications

(3 citation statements)

References 37 publications

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“…Product service system, initially considered as a competitive system composed of products, services, participant network and supporting infrastructure, can continuously meet customer needs and has less environmental impact than traditional business model [5]. PSS has the following characteristics: it has a process of transforming from traditional design and sales of physical products to an ecosystem of organic integration of tangible products and intangible services [6][7]; it is customer-oriented, with the goal of delivering services to achieve customers' requirements, and the products are the carriers of services; it seeks a balance between the exchange value at the manufacturing end and the use value at the consumption end, reconciliates the conflict between the two, realizes the synergy of interests through the integration and complementarity of resources, and realizes the win-win of value increment; it is under the service-oriented logic, the key creator of value is the customer, and the core of value is the realization of use value, rather than exchange value [8]; and the value is created by resource integration and application between service providers and customers.…”

Section: A Product Service Systemmentioning

confidence: 99%

Research on Value Based Heuristics Miner for Product Service System

Zhou

Tan

Zacharewicz

et al. 2021

2021 IEEE 30th International Conference on Enabling Technologies: Infrastructure for Collaborative Enterprises (WETICE)

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Manufacturing enterprises integrate products and services, to improve and expand business processes from the perspective of service, so that they can realize the management of the whole life cycle of the product and obtain more benefits. The original process mining algorithm cannot support the establishment of customer-centered service process model, nor can it describe the value creation mechanism of service stakeholders in the service process. To solve this problem, this paper takes the manufacturing product service system as the background, improves the flexible heuristic miner, which can mine customer-oriented service process model from the event log, and extracts the actors and value information of service activities, so as to build the service-oriented process value model. We verify the improved heuristic miner through a case of air conditioner product service system.

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Section: A Product Service Systemmentioning

confidence: 99%

Research on Value Based Heuristics Miner for Product Service System

Zhou

Tan

Zacharewicz

et al. 2021

2021 IEEE 30th International Conference on Enabling Technologies: Infrastructure for Collaborative Enterprises (WETICE)

View full text Add to dashboard Cite

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“…Value proposition is defined as the service offerings proposed by actors using their knowledge, skills, experiences and capabilities for the benefit of other actors (Siddike & Hidaka, 2017). CAs as actors can provide precise recommendations, options or information to users.…”

Section: Service-system Framework For Creating Value From People’s Inmentioning

confidence: 99%

“…Value determination is defined as the actual benefit received by actors in service interactions (Siddike & Hidaka, 2017). We consider the co-created value as those determined by users as beneficiaries (actors).…”

Section: Service-system Framework For Creating Value From People’s Inmentioning

confidence: 99%

Co-creating Value in People’s Interactions with Cognitive Assistants: A Service-System View

Siddike

Kohda

2018

Journal of Creating Value

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Purpose—The main purpose of this study was to develop a service-system framework in which people interact with cognitive assistants (CAs) for co-creation of value, such as enhanced communication and better task management. Methodology—Qualitative research was undertaken to deeply investigate and explore the value co-created through people’s interactions with CAs. A total of 32 interviews were conducted in three phases. The interview data were analysed using MAXQDA 12. Results—The results of this study indicate that most of the users use Apple’s Siri, Amazon Eco or Google Home as their CAs and that people’s interactions with CAs are influenced by their trust in and relative advantages of using CAs. The results also indicate that a diversity of value, such as enhanced communication, better task management, enhanced information retrieval, enhanced learning and better data-driven decisions, is co-created through interactions between people and CAs. Implications—We developed a service-system framework in which CAs are considered as actors and introduced the concept of ‘autonomous agency’ for controlling and coordinating people’s interactions with CAs. Originality—This is the first study on the value co-creation from people’s interactions with CAs (artificial-intelligence-based systems) by proposing a service-system framework in which CAs are considered as actors.

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Toward a Value Metrics—A Service-Dominant Logic View

Cited by 2 publications

References 37 publications

Research on Value Based Heuristics Miner for Product Service System

Research on Value Based Heuristics Miner for Product Service System

Co-creating Value in People’s Interactions with Cognitive Assistants: A Service-System View

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