Toward an Ontology for Improving Process Flexibility

Thuan, Nguyen Hoang; Phuong, Hoang Ai; George, Majo; Nkhoma, Mathews; Antunes, Pedro

doi:10.1007/978-3-030-63924-2_24

Cited by 1 publication

(2 citation statements)

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“…Disruptive business environments pose enormous risks as well as opportunities for organizations. Both established industry leaders and small businesses must adapt and evolve to stay competitive, which highlights the importance of the realization of process flexibility (Cognini et al, 2018;Thuan et al, 2020). This study offers several research contributions towards this endeavour.…”

Section: Discussionmentioning

confidence: 96%

“…On the one hand, organizations are usually structured around standardized procedures and behaviours (Davenport, 2005;Romero, Dijkman, Grefen, & van Weele, 2015), which pull against process flexibility. On the other hand, organizations also have to deal with business uncertainties, environmental changes, conflicting viewpoints, unique cases, variations, innovations, and evolutionary changes (Cognini et al, 2018;Mejri et al, 2016;Thuan, Phuong, George, Nkhoma, & Antunes, 2020), which push towards process flexibility. Without understanding the different forces involved in friction, BPM experts may find it difficult to realize flexible processes.…”

Section: Introductionmentioning

confidence: 99%

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Using Process Stories to Foster Process Flexibility: The Experts’ Viewpoint

Thuan

Hoang

Nkhoma

et al. 2022

AJIS

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Process flexibility is essential for organizations coping with uncertainty, emergence, and change. In this study, we research how process stories may lessen friction in realizing flexible processes. We use friction as a metaphor, which characterizes the realization of flexible processes as handling two opposing forces: one pushes towards flexibility while the other pulls against flexibility. Using in-depth interviews with BPM experts as a data-gathering technique, we provide insights into the dynamics of friction in the BPM lifecycle. We also provide empirical evidence about the capability of process stories to lessen friction in realizing flexible processes. This research contributes to understand the context where process stories may be most fit to realize process flexibility and adds knowledge about practical complaints experienced by BPM experts when realizing process flexibility.

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Section: Discussionmentioning

confidence: 96%