Toward understanding healthcare hospitality and the antecedents and outcomes of patient-guest hospital-hotel choice decisions: A scoping review

Majeed, Salman; Kim, Woo Gon

doi:10.1016/j.ijhm.2022.103383

Cited by 14 publications

(17 citation statements)

References 53 publications

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“…They found that FIC moderates the relationship between hospital-hotel choice and patient-guest experience. Although the scenarios are different, the moderating role of FTC in this paper is comparable to the moderating role of FIC in the work of Majeed and Kim (2023a). FTE is the feeling of unfair treatment, of being invaded or taken advantage of by technology (Puntoni et al, 2020), and is linked with technostress, i.e.…”

Section: Feeling Of Technological Control and Feeling Of Technologica...mentioning

confidence: 75%

“…Thus, FTC may exert a moderating impact on the relationship between OHBS and perceived OHBE so that increased FTC will strengthen the relationship between OHBS and perceived OHBE. FTC closely resembles the concept of feeling of independent control (FIC) in the work of Majeed and Kim (2023a), which hinges on patient-guest's (i.e. customers of a hospital-hotel) handling of hospital-hotel technological interfaces.…”

Section: Feeling Of Technological Control and Feeling Of Technologica...mentioning

confidence: 98%

“…Scholars have conceptualized the construct of hospitalhotel choice (i.e. a reflective construct of different variables including robot-assisted service) as a predictor variable and patient-guest experience as a criterion variable in Majeed and Kim (2023a), and the theoretical relationship between OHBS (as a predictor variable) and perceived OHBE (as a criterion variable) in this paper is comparable.…”

Section: Online Hyperconnected Brand Selection and Perceived Online H...mentioning

confidence: 99%

“…FTC fuels consumer's positive feelings and sense of autonomy, and it may help consumers search for brand information and make brand selections without time and location restrictions. The convenience of accessing, controlling and instructing technology to mirror consumer thoughts may greatly improve the consumer experience (Majeed and Kim, 2023a). Thus, FTC may exert a moderating impact on the relationship between OHBS and perceived OHBE so that increased FTC will strengthen the relationship between OHBS and perceived OHBE.…”

Section: Feeling Of Technological Control and Feeling Of Technologica...mentioning

confidence: 99%

“…It is a robot’s ability to precisely perform work tasks on a 24/7 schedule, such as by providing food information to customers in restaurants and assisting in meal selection (Chuah et al , 2022). In the hospitality industry, the perceived functional value of service robots positively influences consumer technology acceptance and hotel service selection (Majeed and Kim, 2023a). Likewise, robot socio-emotional and relational elements elicit positive consumer feelings toward service robots, such as excitement, enjoyment, pleasure and fun (Lu et al , 2019), which in turn influences consumer product or service selection (Chuah et al , 2022; Subero-Navarro et al , 2022).…”

Section: Touchpoints (Channels) Of Online Hyperconnected Brand Selectionmentioning

confidence: 99%

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Antecedents and consequences of conceptualizing online hyperconnected brand selection

Majeed,

Kim

2024

JCM

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Purpose To influence consumer pre-purchase decision-making processes, such as brand selection and perceived brand experience, brands are interested in adopting hyperconnected technological stimuli, such as artificial intelligence, augmented reality (AR), virtual reality, social media and tech devices. However, the understanding of different hyperconnected touchpoints remained shallow and results mixed in previous literature, despite the fact that these touchpoints span different technological interfaces/devices and may influence consumer brand selection. This paper aims to solidify the conceptual underpinnings of the role of online hyperconnected stimuli, which may influence consumer psychological reactions in terms of brand selection and experience. Design/methodology/approach This paper is conceptual and presents a discussion based on extant literature from various international publishers. Findings The authors revealed different technological stimuli in the online hyperconnected environment that may influence consumer online hyperconnected brand selection (OHBS), perceived online hyperconnected brand experience (OHBE), perceived well-being and behavioral intention. Originality/value The conceptual understanding of OHBS and perceived OHBE was mixed and inconsistent in previous studies. This paper brings together extant literature to establish the conceptual understanding of antecedents and outcomes of OHBS, i.e. perceived OHBE, perceived well-being and behavioral intention, and presents a cohesive conceptual framework.

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Section: Feeling Of Technological Control and Feeling Of Technologica...mentioning

confidence: 75%

Section: Feeling Of Technological Control and Feeling Of Technologica...mentioning

confidence: 98%

Section: Online Hyperconnected Brand Selection and Perceived Online H...mentioning

confidence: 99%

Section: Feeling Of Technological Control and Feeling Of Technologica...mentioning

confidence: 99%

Section: Touchpoints (Channels) Of Online Hyperconnected Brand Selectionmentioning

confidence: 99%

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Antecedents and consequences of conceptualizing online hyperconnected brand selection

Majeed,

Kim

2024

JCM

Self Cite

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Enhancing Patient Satisfaction in Cross-Regional Healthcare: a Cross-Sectional Study in the Knowledge-Based Healthcare Landscape

Li,

Cui,

Feng

2023

J Knowl Econ

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In the wake of China’s monumental achievement in establishing the world’s most extensive social health insurance system, encompassing 1.4 billion individuals, a unique challenge known as the “siphoning effect” has emerged. This effect involves insured individuals seeking medical care predominantly in major urban centers, straining resources and hindering local healthcare service development. A policy innovation of cross-regional direct settlement of medical outpatient expenses has been implemented nationwide to address this. However, increased population mobility and urbanization have introduced new complexities, prompting insured individuals to seek healthcare beyond their home regions. This study explores the determinants of patient satisfaction in the context of cross-regional medical treatment, adopting a comprehensive approach across six independent dimensions. Findings indicate a 70% satisfaction rate, emphasizing room for improvement, particularly in communication and service efficiency. The study reaffirms the significance of medical competence and professionalism as primary determinants of patient satisfaction, highlighting their robustness in diverse healthcare contexts. Sociodemographic factors also play a crucial role, emphasizing the need for tailored services. Also, accessible information within hospital settings proves vital in enhancing patient satisfaction. This research calls for prioritizing investments in enhancing medical competence and professionalism among healthcare staff. It underscores the importance of adapting services to cater to specific patient groups’ characteristics and the need for standardization in medical insurance policies. A patient-centered approach is crucial to ensure comprehensive and easily understandable information, ultimately enhancing overall patient satisfaction in cross-regional medical treatment within China’s evolving healthcare system. These insights contribute to a broader understanding of healthcare management and services.

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Understanding the antecedents of patients’ missed appointments: the perspective of attribution theory

Fan,

Deng,

Liu

2023

Data Science and Management

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Toward understanding healthcare hospitality and the antecedents and outcomes of patient-guest hospital-hotel choice decisions: A scoping review

Cited by 14 publications

References 53 publications

Antecedents and consequences of conceptualizing online hyperconnected brand selection

Antecedents and consequences of conceptualizing online hyperconnected brand selection

Enhancing Patient Satisfaction in Cross-Regional Healthcare: a Cross-Sectional Study in the Knowledge-Based Healthcare Landscape

Understanding the antecedents of patients’ missed appointments: the perspective of attribution theory

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