Towards a co-creation approach in the European Interoperability Framework

Abstract

Purpose The purpose of this paper is to propose an enhanced conceptual model for the integrated public service (IPS) functionality of the European interoperability framework (EIF). The enhanced model incorporates co-creation within the three stages of the IPS cycle. While co-creation can provide innovative routes to overcome interoperability challenges, how co-creation can be a part of the EIF has not been tackled before (Casiano Flores, et al., 2021). Design/methodology/approach A preferred Reporting Items for systematic reviews and meta-analyses scoping literature review was used to develop the model and identify decisive aspects of co-creation, service users and service providers. Next, a purposive snowball sampling of grey literature comprising primarily of official documentation produced by the European Union was then undertaken to further inform the central argument. Finally, the subsequent validation of the model and derived conclusions was undertaken both internally and externally by peers and experts. Findings Relationships between key sets of actors during co-creation are bi-directional. Furthermore, different sets of actors are, in turn, service providers and service users depending on the service provided and the stage in the public service cycle under consideration. Understanding these bi-directional interrelationships can help improve public services provided by governmental actors through collaboration with users. Originality/value Most public service delivery models see relationships between key stakeholders as unidirectional and one-dimensional. By contrast, this study proposes a shift in paradigm where IPS users are not passive actors and mere consumers of services but instead are key stakeholders actively participating in IPS provision.

An Urban Intelligence Architecture for Heterogeneous Data and Application Integration, Deployment and Orchestration

“…Moreover, the interface also offers the possibility to connect the platform with external systems (such as databases or external IT services and systems). In this case, the API respects the requirements of the Italian ModIPA standard (Modello di Interoperabilità per la Pubblica Amministrazione-Model for the Interoperability of Public Administrations) [66], which gives a set of guidelines, technologies, and standards to promote interoperability among public administrations' IT systems and between them and third parties, by means of technological solutions that ensure interaction and exchange of information without constraints on implementations, respecting privacy and security requirements, and following the principles articulated in the New European Interoperability Framework (EIF) [25,67,68]. In detail, this guideline proposes the adoption of REST API for the data exchange among public administrations and third parties, including security, authentication, and authorization mechanisms, and listing a set of possible technical solutions.…”

Value co‐creation (VCC) and value co‐destruction (VCD) via open government data (OGD): Empirical case of Tanzania

“…As such, VCC occurs when users assume an active and collaborative role and co‐create value with creators/suppliers throughout relational exchanges, engaging in the entire service value chain (Prahalad & Ramaswamy, 2004; Wiedenhoft et al, 2023; Yi & Gong, 2013). Therefore, on the one hand, the professionals and citizens are able to draw inferences post‐analysis of the OGD via statistical measures, it is also feasible for the stakeholders to collaborate with each other‐the so‐called OGD VCC process (Casiano Flores et al, 2022), and, the reverse is called OGD VCD should there be opposite or uncalled for outcomes from the collaborative pursuits (Haustein & Lorson, 2023). OGD VCC is furthered by the possibilities of harnessing OGD in terms of linking the humungous datasets (Gao & Janssen, 2022) by a range of stakeholders including academia, businesses, voluntary service representatives, and so on.…”

Co-creation service readiness model: a decision support for the selection of public services suitable for improvement through co-creation

“…By focusing on organisational features as the key conditions, scholars have largely overlooked the very nature and features of public services as issues that can affect the prospect of innovation (Alves, 2013) and thus the result of co-creation. Despite general agreement that co-creation can be implemented in a wide range of sectors and settings for the purpose of improving public services (Rodriguez Müller et al , 2021), there have been warnings that the type of public service conditions the set and quality of relationships among co-creators (Casiano Flores et al , 2022). Similarly, it has been argued that the nature of services determines the form of co-creation − e.g.…”