Towards a multi-dimensional project Performance Measurement System

Abstract

International audienceThis paper discusses the difficulty of controlling a complex project caused by the great number of performance indicators. The problem studied is how to allow project managers to better control the performance of their projects. From a literature review we noted several critical aspects to this problem: there are many dimensions for evaluating project performance (cost, time, quality, risk, etc.); performance factors should be able to be relevantly aggregated for controlling the project, but no formalized tool exists to do this. We suggest a method to facilitate project performance analysis via a multi-criteria approach. The method focuses on three particular axes for the analysis of project performance: project task, performance indicator categories, and a breakdown of the performance triptych (Effectiveness, Efficiency, Relevance). Finally, the MACBETH method is used to aggregate performance expressions. An application case study examining a real project management situation is included to illustrate the implementation

Medición del desempeño y éxito en la dirección de proyectos: perspectiva del manager público

“…Los sistemas de gestión del rendimiento en proyectos se definen como el conjunto de indicadores o medidas de rendimiento, utilizados para cuantificar la eficiencia y la eficacia de las acciones (Lauras, Marques & Gourc, 2010). En ese mismo orden de ideas, la gestión del rendimiento en proyectos consiste en el establecimiento de metas de desempeño, en la elección de una estrategia para mejorarle a través de Factores Críticos de Éxito (FCE), y en la aplicación de un proceso de medición con KPIs para establecer la diferencia entre metas y resultados (Toor & Ogunlana, 2008).…”

“…Algunos estudios muestran que es imposible generar una lista universal de criterios, puesto que varían de un proyecto a otro (Jha & Iyer, 2007;Marques et al, 2010), y otros como Van Der Westhuizen & Fitzgerald (2005) proponen por ejemplo, incluir nuevas dimensiones de las ya tradicionales, como calidad del proceso de gestión y satisfacción de las expectativas de los interesados, para tener una visión más completa del proyecto. En consecuencia, los factores críticos de éxito son reconocidos como un elemento clave para conseguir las metas del proyecto (Meng, Zhao, & Shen, 2011), y aparecen como uno de los aspectos esenciales por analizar.…”

A Practical 1 Page Contextual Diagram for Monitoring Multiple Projects: An Empirical Study of an IT Organization

“…Laura et al (2010) discussed the difficulty of controlling a complex project caused by the great number of performance indicators and suggested a method to facilitate project performance analysis via a multi-criteria approach. The method focuses on three particular axes (a graphic presentation of a performance cube) for the analysis of project performance: 1) project task, 2) performance indicator categories, and 3) a breakdown of the performance triptych (Effectiveness, Efficiency, and Relevance) [23]. But, 3 dimensional analytic tools are not easy to understand when utilized in print, even if it provides a better construct of parameter representation.…”

Managing European Cross Border Cooperation Projects on Sustainability: A Focus on MESP Project

“…In order to monitor the efficacy of the implementation of the project, performance criteria and indicators are considered among the best and most used tools, able to determine and describe the achievement of targeted goals. Namely, a Key Performance Indicator (KPI) [34][35][36] is a quantified gauge used to evaluate the progress status of an activity in reaching its target goals. According to different needs, KPIs can be chosen in strict relation to each reality, performance criteria and different objectives.…”