“…These include tone (Grady, 2003), grammar (Edelstein and Edwards, 2002), number of words (Biesenbach-Lucas, 2003), reasoning (Edelstein and Edwards, 2002), levels of controversy (Burstall, 2000), and content (Edelstein andEdwards, 2002, Grady 2003)'. Bliss and Lawrence (2009) reported that 28% of postings related to contributing, 27% related to discussion, with 26% concerned with personal reflection on a group discussion, with 15% concerned with asking for help and 4% Wasko and Faraj (2005), for example suggest that as much as 39% of posts are ignored, and Thoms (2017) report that only 30% of postings contained positive comments. Moreover, for Ridings and Wasko (2010), there is an inherent problem associated with discussion boards.…”