Towards a Smart City—The Study of Car-Sharing Services in Poland

Abstract

In recent years, Mobility-as-a-Service (MaaS) has attracted much attention in the context of smart city development. One of the models of intelligent mobility is car-sharing, a modern and convenient form of renting vehicles through a mobile application. Car-sharing is a solution that can help to mitigate the effects of excessive traffic congestion, noise, and air pollution in cities. In Poland, car-sharing has developed in recent years. To increase its popularity, it is necessary to look at the barriers from the user’s perspective. The presented study is a diagnosis of car-sharing problems based on customer reviews. The reviews were obtained from the Google Play store and cover the applications of Poland’s three largest car-sharing service providers. Descriptive statistics and sentiment analysis were used to identify the problems. The study of users’ comments made it possible to establish that car-sharing has gained tremendous popularity in recent years, reflected in the number of reviews. Moreover, car-sharing services are assessed positively by the majority of users. Women perceive services more positively than men, although they are a minority among car-sharing users. The main problems described in the comments relate to the operation of the application, in particular, the registration of new users and the unclear payment policy.

Electromobility: Logistics and Business Ecosystem Perspectives Review

“…While this study offers a comprehensive view of the current landscape, the feedback on the significance of stakeholders' perspectives in the transportation and energy sectors is duly noted [182,183]. In future iterations or expansions of this research, it would be prudent to conduct an enriched literature review-both classical and systematic-emphasizing the role of stakeholders in electromobility [133]. The term 'stakeholder' will be pivotal in this context, helping to unearth deeper insights and potentially drawing new conclusions from the classical and bibliometric analyses.…”

“…While Western Europe is experiencing rapid growth [59,101], the eastern part is still primarily based on the ownership of things [127,132]. New innovations can be seen in the larger cities, where shared mobility is growing [133]. Carpooling, city bicycles, electric scooters, and even taxis rented via applications are gradually becoming part of everyday economic life across Europe [39,134].…”

Public Perception of Online P2P Lending Applications

“…In crowdfunding, where text reigns supreme, studies mine words and topics to reveal critical concepts [1,5,37]. The sentiment analysis, also known as opinion mining, further delves into emotional undertones, helping us understand public perception and customer reactions [6]. These tools empower organizations to glean valuable insights from the vast world of online text.…”

“…Additionally, user reviews, expressed through star ratings and text feedback on these mobile applications (apps), serve as a source of information for customers and developers [3,5]. Consumers can judge app quality, while developers gain valuable feedback on strengths and weaknesses [5][6][7]. This dynamic two-way communication is a hallmark of the customercentric approach in the mobile app era.…”

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“…While the article provides valuable insights, there are a few areas that could be further developed. Firstly, the article could benefit from a more extensive discussion of the limitations [4] and challenges associated with using Twitter data for mental health monitoring. Addressing these limitations would enhance the article's credibility and provide a more balanced perspective on the topic.…”