Towards a Smart Tourist Destination: Improving Quality of Life in Puerto Vallarta

Abstract

The objective pursued by this research was to identify the areas of opportunity in the tourist destination as intelligent and influence the quality of life of the local community. The methodology to which it attended started from a documentary review and three instruments were applied to know the reality of the region, one to the local community, another to tourist and another to a government actor. The lines that must be followed were identified so that the tourist destination can be projected as intelligent and the quality of life of the inhabitants is improved. The main implication of this work is the limitation with respect to decision-making to exert a change at the operational level. The main results obtained were the opinions of actors in the area under study: community, tourist and government. It was concluded, based on the results, the main areas of opportunity that the tourist destination must work and develop together in order to project itself as intelligent.