“…While interventions using contemporary technologies have addressed farmers' perceived information needs, they have met with the criticism that the digital content is plagued by issues around scarcity, inaccuracy, and lack of sufficient explanation (Ali & Kumar, 2011;Islam & Grönlund, 2011;Mubin, Tubb, Novoa, Naseem, & Razaq, 2015;Owusu et al, 2017). Importantly, there is often a misalignment between the way farmers learn about farming and the way interventions based on contemporary technologies are delivered (Kendall & Dearden, 2018;Oreglia, 2013). As an example, Kendall and Dearden (2018) found that IVR systems (which can be used by farmers to SMS questions) provided short-term and succinct answers to farmers' questions (eg, around dealing with pests); however, often more holistic and long-term responses were required to address underlying problems and to stimulate positive change in practices.…”