Towards an evaluation framework for inclusive technological innovation in social and health care services

Wilson-Nash, Carolyn; Pavlopoulou, Ismini; McCabe, Louise; Gibson, Grant

doi:10.1016/j.jbusres.2024.114704

Cited by 2 publications

(1 citation statement)

References 54 publications

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“…Some studies (Arfan & Hasan, 2022;Kim et al, 2021;Rahmayani et al, 2023) found a positive effect. Service innovation also showed varied results (Tajeddini et al, 2024;Wilson-Nash et al, 2024).…”

Section: Introductionmentioning

confidence: 99%

Increasing the Acceptance of New Santri with Digital Marketing and Service Innovation through ICT Literacy at Muhammadiyah Boarding School Yogyakarta

Samroji

2024

Adv

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The problem addressed in this research is the suboptimal use of digital media for marketing educational services at Muhammadiyah Boarding School (MBS) Yogyakarta, resulting in a less than significant increase in new student admissions. This study aims to explore the influence of digital marketing and service innovation on the acceptance of new students at MBS Yogyakarta, with ICT literacy as a mediating variable. Despite advancements in technology and the availability of various digital media for marketing, MBS Yogyakarta primarily relies on traditional methods such as brochures and word-of-mouth for new student admissions, leading to stagnation in growth. The study seeks to answer how digital marketing affects the acceptance of new students, its impact on ICT literacy, how service innovation influences acceptance, and its impact on ICT literacy. Using an ex-post-facto qualitative approach, the research involved 81 individuals, including school leaders, foundation administrators, teachers, and new student acceptance committee members, employing a saturated sampling technique. Data was collected via questionnaires and analyzed using descriptive analysis and the Structural Equation Model (PLS). The findings reveal that digital marketing significantly impacts the acceptance of new students and ICT literacy and that service innovation similarly positively affects both. Furthermore, ICT literacy mediates the effectiveness of digital marketing and service innovation in increasing new student admissions. The study concludes that digital marketing and service innovation are crucial for increasing new student admissions, with ICT literacy serving as a key mediating factor, suggesting that improving ICT literacy can further enhance the effectiveness of these strategies.

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Section: Introductionmentioning

confidence: 99%

Increasing the Acceptance of New Santri with Digital Marketing and Service Innovation through ICT Literacy at Muhammadiyah Boarding School Yogyakarta

Samroji

2024

Adv

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Financial Risk Management in Healthcare in the Provision of High-Tech Medical Assistance for Sustainable Development: Evidence from Russia

Chililov

2024

Risks

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The research determines the level of financial risk in the Russian healthcare system and identifies prospects for improving the current Russian practice of financial risk management in healthcare when providing high-tech medical care for sustainable development (using Russia as an example). The author summarizes the advanced experience of the top 20 largest healthcare organizations in Russia by revenue in 2022. Based on this experience, the author developed an SEM model of the financial risks in healthcare during the provision of high-tech medical care in Russia from a sustainable development perspective. The theoretical significance of the developed model lies in uncovering the previously unknown causal relationships between the implementation of the ICT, sustainable development support, and financial risks in healthcare. The model reveals a new market dimension of financial risks for healthcare organizations in Russia. The main conclusion is that implementing the ICT and support for sustainable development helps to reduce the financial risks in healthcare. The identified potential for reducing financial risks in providing high-tech medical care in Russia until 2026 is practically significant. This prospect can be practically applied as a roadmap for the digital modernization and sustainable development of healthcare until 2026, enhancing the state healthcare policy in Russia. The established systemic relationship between ICT implementation, sustainable development support, and financial risks in healthcare is of managerial importance because it will increase the predictability of the financial risks in the market dimension of healthcare in Russia. The newly developed approach to risk management in healthcare during the provision of high-tech medical care in Russia has expanded the instrumental framework of risk management for healthcare organizations in Russia and revealed further opportunities for improving its efficiency.

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Towards an evaluation framework for inclusive technological innovation in social and health care services

Cited by 2 publications

References 54 publications

Increasing the Acceptance of New Santri with Digital Marketing and Service Innovation through ICT Literacy at Muhammadiyah Boarding School Yogyakarta

Increasing the Acceptance of New Santri with Digital Marketing and Service Innovation through ICT Literacy at Muhammadiyah Boarding School Yogyakarta

Financial Risk Management in Healthcare in the Provision of High-Tech Medical Assistance for Sustainable Development: Evidence from Russia

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