Towards an Integrated Platform for Business Process Management Systems and Robotic Process Automation

Flechsig, Christian; Völker, Maximilian; Egger, Christian; Weske, Mathias

doi:10.1007/978-3-031-16168-1_9

Cited by 4 publications

(5 citation statements)

References 20 publications

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“…This description process becomes especially important in the organization since the administrators can read the process, the operational resources, the IT professional, and the technology itself through a graphic representation. Therefore, in our review of articles, we found, for the representation of the business process, the following notations and languages: Business Process Model and Notation (BPMN) [14,16,27,40,[55][56][57], Event-Driven Process Chain (EPC) [16], Integrated Definition Language (IDEF) [16].…”

Section: ) Process Attributes Characteristics For Automation (Rq1)mentioning

confidence: 99%

“…Seymour and Koopman [109] and van der Aalst et al [115] mentioned that BPM was an evolution of Workflow Management, so the systems that support that discipline, BPMS, were the evolution of WfMS. Flechsig et al [57] defined BPMS as a system that has tools for modeling (process modeller), analysis, and execution (process engine) of the business process. These systems have features for process orchestration, resource management, process monitoring, and process analysis [38].…”

Section: ) Types Of Technologies/tools Supporting Bpa (Rq2)mentioning

confidence: 99%

“…This technology is characterized as a software robot (bot) [10, 15, 19, 31, 39-40, 42-49, 57-58, 73, 79, 91, 116] that interacts with other systems mimicking humans [10, 14, 19, 23, 25, 31, 35, 38-40, 42-45, 47-49, 57-58, 61, 68, 73, 75, 79, 84, 91, 93, 98, 101, 108], does not require classic coding [14,15,42,48,57,73,91], and independent of the others systems that interact [14, 19, 31, 39, 42, 44, 47-49, 57, 62, 75, 91].…”

Section: ) Types Of Technologies/tools Supporting Bpa (Rq2)mentioning

confidence: 99%

“…Hartley and Sawaya [35] demonstrated the use of RPA with ERP and machine learning in process automation in their study. Flechsig et al [57] persuaded an integrated platform for BPMS and RPA.…”

Section: ) Types Of Technologies/tools Supporting Bpa (Rq2)mentioning

confidence: 99%

“…It is usual to find a use of RPA technology in BPM and BPA [14-15, 23, 26, 31, 38, 48]. They complement each other [14,31,57]. RPA complements BPM in many areas and vice versa but does not replace it [14].…”

Section: Introductionmentioning

confidence: 99%

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Business Process Automation in SMEs: A Systematic Literature Review

Moreira,

Mamede,

Santos

2024

IEEE Access

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Business Process Automation has been gaining increasing importance in the management of companies and organizations since it reduces the time needed to carry out routine tasks, freeing employees for other, more creative and exciting things. It can be applied in the most varied business areas. Organizations from any sector of activity can also adopt it. Given these benefits, the granted success in transforming business processes would be expected. However, automation initiatives still fail. Adopting this technology can raise social, technological, ethical, methodical, and organizational issues. These facts have triggered the necessity for a summary that could extract more information about how to implement Business Process Automation (BPA), attending to the administrative processes, especially when applied in Small and Medium-sized Enterprises (SMEs). This study aims not only to review the available literature on how to implement BPA but also to typify the processes that can be automated, which technologies or tools exist for making that change, and influence factors in the procedure of BPA. We have covered more than 300 research papers published between 2016 and 2023 in reputable scientific data sources like Scopus, Web of Science/Clarivate, and ScienceDirect/Elsevier. The review revealed some paths for BPA, with some common steps. In addition, some common process characteristics fundamental to automation are exposed, as well as factors that are critical to an organization for successful automation. The results indicate that BPA is an established area in Business Process Management related to technologies/tools like Robotic Process Automation (RPA) or Cognitive-Robotic Process Automation (C-RPA), Workflow Management Systems (WfMS), Enterprise Resource Planning (ERP), and Blockchain. As far as we observed, this Systematic Literature Review (SLR) is a unique study that covers all the environmental variables for applying automation in business processes.

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