Towards circular business models: Identifying consumer needs based on the jobs-to-be-done theory

Hankammer, Stephan; Brenk, Sebastian; Fabry, Hannah; Nordemann, Anne; Piller, Frank T.

doi:10.1016/j.jclepro.2019.05.165

Cited by 81 publications

(65 citation statements)

References 61 publications

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“…Knowledge of CE practices is an important CSF as it may motivate industry decision makers to implement CE in their SCs and educate the SC managers about the importance of CE practices. Hankammer, Brenk, Fabry, Nordemann, and Piller (2019) demonstrated the consumer need for CE business models, which indicated that knowledge of CE is another vital issue for CE implementation. Svensson and Funck (2019) investigated the management control system and its importance for CE practices.…”

Section: Resultsmentioning

confidence: 99%

“…Knowledge of CE practices is an important CSF as it may motivate industry decision makers to implement CE in their SCs and educate the SC managers about the importance of CE practices. Hankammer, Brenk, Fabry, Nordemann, and Piller (2019) Jabbour et al, 2019). Morrissey, Franceschi, and Ferreira (2019) mentioned that the fashion industry is facing difficulties achieving sustainability in SCs.…”

Section: Csf 10mentioning

confidence: 99%

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Critical success factors for a circular economy: Implications for business strategy and the environment

et al. 2020

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Eco-efficiency and resource optimization for business strategy and the environment can be achieved by the circular economy (CE) practices in supply chains (SCs). The leather industry is a significant industrial contributor to the economic growth of some countries, but at the same time, it leads to tremendous environmental pollution. This research focuses on the identification and evaluation of critical success factors (CSFs) needed in the business strategy development of CE practices as well as to minimize environmental pollution in leather industry SCs. The CSFs are identified via a comprehensive literature review and are validated by experts' opinions. The validated CSFs are further analyzed using the best-worst method (BWM) and the decisionmaking trial and evaluation laboratory (DEMATEL). The BWM is used to identify the weights of the CSFs, and DEMATEL is used to determine the cause-effect relationship between the CSFs. The findings show that "leadership and top management commitment" is the most important CSF. Six CSFs are classified as causal towards CE practices: "leadership and top management commitment," "strong legislation towards CE practices," "ecological scarcity of resources," "knowledge of CE practices," "funding support for R&D from the government," and "competitor pressure on CE practices." The findings of this study can help managers in the leather industry implement CE practices in their existing SCs to minimize waste.

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Section: Resultsmentioning

confidence: 99%

“…Knowledge of CE practices is an important CSF as it may motivate industry decision makers to implement CE in their SCs and educate the SC managers about the importance of CE practices. Hankammer, Brenk, Fabry, Nordemann, and Piller (2019) Jabbour et al, 2019). Morrissey, Franceschi, and Ferreira (2019) mentioned that the fashion industry is facing difficulties achieving sustainability in SCs.…”

Section: Csf 10mentioning

confidence: 99%

Critical success factors for a circular economy: Implications for business strategy and the environment

et al. 2020

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“…Other good suggestions for practitioners are the implementation of a circular business model [95], the integration of a brand experience that explicitly includes sustainability [74], and that the use of big data and quick access to information prevents failure in the customer service [96].…”

Section: Case Studies' Analysismentioning

confidence: 99%

Mapping Research on Customer Centricity and Sustainable Organizations

et al. 2020

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Firms are increasingly organized around the client. At the same time, there is customer pressure on green and sustainable organizations. The purpose of this paper is to map the current state of the research in the domain of customer-centric organizations from a sustainability perspective. We conducted a bibliometric analysis from published documents between 1990 and 31 July 2020. Key findings indicate that research on customer centricity and sustainability has increased in recent years, finding some trends and that the topic is structured into three clusters: (1) Sustainable Development, Customer-Centric Perspective, and Sales; (2) Sustainability and Commerce; and (3) Customer-Centricity and Sustainability Trends. The implementation of a bibliometric methodology and the focus given to the definition, the relationships, and the evolution of the three main clusters within the topic are the characteristics that differentiate our study from other publications or reviews in the field of research. In addition, all the documents that refer to practical cases were identified, and the main ones were analyzed, to provide highlights to practitioners who aim to deploy the customer centricity approach in their firms from a sustainable perspective and seeking that the corporate purpose is followed.

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“…However, the relationship between pro-environmental attitudes and outcomes is often not coherent (Kollmuss and Agyeman 2002;Jacobs et al 2018). Consumers have difficulties to act according to their attitude (Schäufele and Hamm 2018;Farjam et al 2019) and to adopt sustainable consumption practices such as accepting sharing and circular business models (Hankammer et al 2019;Elzinga et al 2020). To study how sustainable consumption can be achieved, we, thus, need to look at the individual decision-making process of consumers.…”

Section: Sustainable Consumption Pro-environmental Behavior and Grementioning

confidence: 99%

Sustainability nudges in the context of customer co-design for consumer electronics

2020

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In this study, we shed light on the unexplored potential of customer co-design in a mass customization (MC) setting to contribute to the promotion of sustainable consumption. We theoretically derive and empirically test several opportunities for companies to improve sustainable consumption and production in a joint effort with consumers. Our research bridges between the MC and the sustainability literature and shows that MC enables consumers to cohere attitude and action, based on individual sustainability preferences. We empirically assess whether MC companies can nudge their customers successfully towards more sustainable choices by designing sustainability-based starting solutions (Study 1) and by providing transparent sustainability information (Study 2) in MC configuration systems. We do so by portraying a simulated online buying process of a customizable TV with a realistic web-based product configurator. We find that sustainable defaults can play a significant role in promoting sustainable consumption, while providing detailed sustainability information does not show an effect. To get more insights into our results, we discuss the results on a supplementary qualitative analysis based on think-aloud consumer tests (Study 3), revealing several suggestions for further research. Using these findings, we revisit sustainability information in Study 4 and find that intuitive labels significantly influence consumers to choose more sustainably.

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Towards circular business models: Identifying consumer needs based on the jobs-to-be-done theory

Cited by 81 publications

References 61 publications

Critical success factors for a circular economy: Implications for business strategy and the environment

Critical success factors for a circular economy: Implications for business strategy and the environment

Mapping Research on Customer Centricity and Sustainable Organizations

Sustainability nudges in the context of customer co-design for consumer electronics

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