Towards Defining Knowledge Management Success

Abstract

Discussions at previous HICSS conferences have shown that there is no general agreement on definitions of Knowledge Management (KM) and Knowledge Management Systems (KMS) success. A deep understanding of these concepts would help to design and implement efficient KM initiatives and systems. We present an exploratory research study to begin and facilitate a debate that will hopefully lead to a consensus definition of KM and KMS success. We chose an expert panel approach followed by two exploratory surveys to approach the KM and KMS success definition. The research shows only a few points of consensus. We present areas of agreement as well as of disagreement, which serve as a good starting point for further discussions on KM and KMS success.

Development and Application of an Inter-Organizational PPP Knowledge Transfer Effectiveness Model for Knowledge Sourced in Public Sector Organizations

“…Hence the assessment of the efficiency of the transfer system should consist out of an IT-based part and a non-IT-based part, in order to grasp the full extent of the knowledge transfer mechanism that is used to support inter-organizational knowledge transfer. As the system is more efficient in providing access to information, and in transferring knowledge from one organization to another, this will impact the effectiveness of the transfer, through both enabling the ability to search for as well as share and apply knowledge that was sourced in an inter-organizational manner [28].…”

“…The constructs used in support of the KTE model are based on a variety of resources, ranging from the IS success model proposed by DeLone and McLean (1992), to models developed recently by Wu [21]- [28].…”

Exploring the Relationships among Individual Knowledge Management Outcomes

“…The most prominent treatment in the literature on knowledge management has viewed it as an organizational initiative or as an organizational system [2,20]. This paradigm views knowledge as an organizational resource that has to be managed well in order to gain organizational competence.…”

The Six Pillars of Knowledge Economics

“…Knowledge management, as defined by Jennex et al [13,14], is a process of the selective application of knowledge from past experiences of decision-making to current and future decision making activities with the intent of improving the organization's effectiveness. According to Jennex and Zyngier [15], knowledge management is a vehicle to increase the use of knowledge within organizations by applying the methodical processes of knowledge identification, capture, storage, search, and retrieval.…”