Towards excellence in e‐governance

Saxena, K B

doi:10.1108/09513550510616733

Cited by 243 publications

(125 citation statements)

References 13 publications

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“…Perhaps the most obvious initiative has been the implementation of e-Government 2 (Peng & Chen, 2005;Norris & Moon., 2005). The USA, some European countries and Australia, together with other developed countries, have been the early adopters of e-Government programmes (Teicher et al, 2002;Leitner 2003;Saxena, 2005). By the new millennium, many governments followed the steps of the world's leading countries and started the implementation of major ICT programmes, especially e-Government.…”

Section: Introductionmentioning

confidence: 99%

Developing Countries and ICT Initiatives: Lessons Learnt from Jordan's Experience

Mofleh

Wanous

Strachan

2008

E J Info Sys Dev Countries

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Many developing countries have started major Information Communication Technologies (ICT) initiatives including e-Government, e-Learning, e-Health, and other schemes that are designed to boost the adoption of ICT based applications within public and private sectors as well as creating a knowledge society. The main aims of these initiatives is to be ready to undertake major reform programmes in order to achieve the social and economic development that ICT is believed to deliver. The Hashemite Kingdom of Jordan commenced major ICT programmes in 1999. Eight years on most of the e-Initiatives that have been implemented have not met their intended objectives. This paper will review Jordan's ICT transformation over the past decade identifying critical factors that might be behind the country's lack of progress with its transformation. This might prove useful for other developing countries undertaking similar ICT initiatives.

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Section: Introductionmentioning

confidence: 99%

Developing Countries and ICT Initiatives: Lessons Learnt from Jordan's Experience

Mofleh

Wanous

Strachan

2008

E J Info Sys Dev Countries

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“…In the past, many public organisations paid little attention to service quality or lacked sensitivity towards customers -citizens in this case; but this is changing with the arrival of the movement known as NPM (Saxena, 2005). NPM means that the public sector needs to be more efficient, seeking positive results in its management.…”

Section: Satisfaction and Imagementioning

confidence: 99%

Relationships with Citizens in Public Management: A Study at the Largest Spanish Town Halls

2012

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Abstract:The present paper provides an analysis of the relationships between citizens' participation and satisfaction in the context of Spanish local administrations; attention will equally be paid to the links between organisational size and participation and satisfaction levels. With these aims in mind, we examine the results of a survey questionnaire that was answered by 388 Human Resources (HR) managers from the largest Spanish Town Halls.The foundation for this paper stems from the change of paradigm which has taken place within the framework of public management towards New Public Management during the last few years. Amongst other things, this paradigm implies a new type of relationship between public administrations and citizens where the passive role of the latter as addressees of services in a situation of subordination is going to be replaced by a more active role performed in a context of greater equality. In this respect, a claim is made both to increase the degree of participation of citizens in public decisions and to ensure the delivery of public services which meet citizens' needs.

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“…The use of ICTs changed the way individuals manage their communications and daily practices, from working and reading books, listening to music and driving. At a social level, ICTs reshaped social interactions; at the institutional level they provide new tools for the management of information and bureaucracy (Ciborra 2005;Saxena 2005); and when considered with respect to warfare, ICTs determine the latest revolution in military affairs. In this sense, IW is the warfare of the information age.…”

Section: The Ethics Of Information Warfare-an Overview VImentioning

confidence: 99%